On 4/9/2010 3:52 PM, Castro, Edwin G. (Hillsboro) wrote:
> Therefore, when one has a question one needs to formulate it so that the 
> question demonstrates understanding. A general format for a question is "I'm 
> trying to ... I have tried ... I read that ... I don't understand why ... Can 
> you point me to ..." In other words, provide the context that shows that 
> you've done your homework and that all the ideas haven't clicked yet. With 
> this context it is much easier for those of us that want to provide help to 
> do so because we understand the context better and we know what you have 
> already discovered on your own. Many times all we need to do is confirm what 
> you already thought was the case. In other cases, we can point you to other 
> documentation that can help.
>    

I'd add that it's useful to ask about the goal you're trying to reach, 
rather than the particular solution you've chosen. It's especially 
common with MSI that the normal "I'm a developer who writes code to 
solve problems" approach has yielded a solution that can be accomplished 
more easily by fitting in with the MSI model. And RTFM works well there.

And, of course, here's a link to "How To Ask Questions The Smart Way": 
http://www.catb.org/~esr/faqs/smart-questions.html. Full of snark and 
especially relevant is the "Questions Not To Ask" section.

-- 
sig://boB
http://joyofsetup.com/


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