Hi, It's a very old laptop. I ran windows update on it and it listed 100 updates. Note at this time my burn package (i.e. my program) was still installed. I installed the 100 updates and rebooted the computer. I tried uninstalling my program and it failed and this was in the log:
[0F24:0B64][2012-03-27T16:05:33]: Detect complete, result: 0x0 [0F24:0B64][2012-03-27T16:05:35]: Plan 3 packages, action: Uninstall [0F24:0B64][2012-03-27T16:05:35]: Error 0x80070002: Failed dependents check on package provider: {A20ABBF9-534E-41A2-A7FE-7611EB47E7A1} [0F24:0B64][2012-03-27T16:05:35]: Error 0x80070002: Failed to plan dependency actions to unregister package: ShellSetup.msi [0F24:0B64][2012-03-27T16:05:35]: Error 0x80070002: Failed to plan execute package. I then did a repair which was successful and after that I was able to successfully uninstall my program. I installed my program again and I no longer have the "updates could not be paused" error. But any idea why I get the error that prevents my from uninstalling? My burn package installs (in listed order): (1) .net framework 4.0 (not cached) (2) Visual 2010 C++ Redistributable Package (not cached) (3) Shell Setup.msi (which is my program, this is cached) When I ran Windows Update among the 100 updates were updates for the .net framework 4.0 so this may be the reason for uninstall failure. I went to another computer I had and checked for updates. There was an update for Visual 2010 C++ Redistributable so I installed that (before this I had already installed my program on this computer). After I did and went to uninstall my program it gave me the same error as the other computer. Exact same message in log as above. I had to do a repair and then was able to uninstall my program successfully. So it seems any changes to .net or redistributable will prevent uninstall. Is this a known bug with burn? Or is there something I need to do differently? It also appears that when I do a repair the .net 4.0 framework is downloaded (I guess since it is not cached). How does this affect the updates/patches that get installed from windows update when burn repairs the .net framework? Wouldn't the repair overwrite the new updates? Wes -----Original Message----- From: Rob Mensching [mailto:r...@robmensching.com] Sent: March-26-12 8:13 PM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Wix 3.6 Burn - Automatic Updates could not be paused Yes, that is exactly what it is trying to do. Something is unhappy with AU on that machine. On Mon, Mar 26, 2012 at 2:30 PM, Wesley Manning <wmann...@dynagen.ca> wrote: > Hi, > > I'm testing the burn (the > WixStandardBootstrapperApplication.HyperlinkLicense version) installer > I created on three computers two of which are Windows XP with service pack 3. > > This error always appears in the burn log for one of them: "Automatic > updates could not be paused due to error: 0x8024a000. Continuing... ". > This can cause the installer to hang for up to 6 minutes. It only occurs > on the same computer. This occurs just after "Apply begin" in the log. > > Does anybody know possible reasons why this is occurring and what I > can do about it, if anything? Is this a bug? > > I assume it is attempting to pause Windows Update. Is this true? > > Regards, > > Wes Manning > www.dynagen.ca<http://www.dynagen.ca> > > ---------------------------------------------------------------------- > -------- > This SF email is sponsosred by: > Try Windows Azure free for 90 days Click Here > http://p.sf.net/sfu/sfd2d-msazure > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > -- virtually, Rob Mensching - http://RobMensching.com LLC ------------------------------------------------------------------------------ This SF email is sponsosred by: Try Windows Azure free for 90 days Click Here http://p.sf.net/sfu/sfd2d-msazure _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ This SF email is sponsosred by: Try Windows Azure free for 90 days Click Here http://p.sf.net/sfu/sfd2d-msazure _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users