On Tue, 16 May 2006, CLEMENT Francis wrote:

> Hello XMail'ers and Davide
>
> Our xmail server configuration : W2000 Server SP4, Xmail 1.22 W32, Davide
> glst, Henry avfilterpd (post-data scan), and no 'runtime' av scanner
> activated
>
> Some customers complains about no delivery of some incoming mails to our
> server (even if mail comes from external or local xmail accounts).
> After xmail logs checks, I found in each case a line in the smail log file
> concerning the 'phantom' mails :
>
> "....."       "....." "....." "[EMAIL PROTECTED]"     "[EMAIL PROTECTED]"     
> "LOCAL"
> "[EMAIL PROTECTED]"   "2006-05-16 03:46:54"
>
> So, normally (if I understood xmail doc correctly), I can say to my customer
> :
>
> "We are sure that our server really put the mail in your mailbox, so check
> you should check your network and pc for problems (firewall,  filters, av,
> .....) that can quarantine or delete the mails when you retrieve them ..."
>
> But some are 'septic' and assure the problem is on our server ...
>
> So my question is :
>
> Does the lines put in smail log files cleary indicate that the mail was
> really delivered (for LOCAL lines the mail was effectively written in the
> mailbox dir, for 'REDIR' the mail was delivered to the final redir email and
> accepted, for FWD the mail was delivered and accepted, ...) ?
> Or does smail log lines only indicate that the mail have been taken in
> account by the smail module and put in xmail queue to deliver to the real
> destination later ?

When XMail logs the LOCAL SMAIL log line, the message is in the mailbox.


- Davide


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