HOT REK: Project Manager with WFM/Genesys

[Sonali Desai]

 

Dear Partners,

 

We have an immediate requirement for a Project Manager - Call Center Applications / Workforce Management (WFM) Solutions for client based in San Jose, CA

 

Location: San Jose, CA

 

Duration: 6 months 

 

Rates: DOE

 

ROLE
Successful candidate will become an integral part of the Project Management team by technically driving/managing projects to ensure timely and successful project completion

SKILLS, EXPERIENCE & EDUCATION
- 10+ years of IT experience with last 4+ years as Project Manager handling implementation and deployment of Call Center Applications / Workforce Management (WFM) Solutions

- Minimum 2 full life-cycle implementations of Call Center Applications/WFM solutions is a must

- Experience of implementations in a multi-national or multi-location (remote teams) setting
- Firm understanding and hands-on implementation experience of Call Center/WFM applications in a large organization set-up
- Experience of working on Aspect eWFM is a must
- Experience on integrating Aspect and Genensy solutions with custom applications
- Prior experience of working on Genesys application will be a plus
- PMP project management certification is preferred but not required
- A four-year college degree in Computer Science or Information Systems is preferred; however relevant education and/or job experience can be substituted.

RESPONSIBILITIES
Project /Practice Management
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
- Identifies resources needed and assigns individual responsibilities
- Manages day-to-day operational aspects of a project and scope
- Create project SDLC documents, i.e. Planning / Requirements / Design / Train / Deploy / Post-Deploy
- Reviews deliverables prepared by team before passing to Program Manager/Client
- Minimizes our exposure and risk on project
- Ensures project documents are complete, current, and stored appropriately
 
Thanks,
 
Sonali
ZealTech Inc.
 
Phone:510.870.5025 * Cell: 510.449.5280 * Fax : 510.372.0571
 

 

 

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