On Mon, Jan 24, 2011 at 3:37 PM, Steve Edwards
<asterisk....@sedwards.com> wrote:
One of my clients is complaining that their customers that use U-verse
(and other cable providers) for telephone service cannot enter credit
card numbers reliably.
The issue not all digits are received in my dialplan.
The calls come in on PRI.
It's an old 1.2 install, so the only tweak available is 'relaxdtmf.'
Any clues on how to proceed?
Would jumping to 1.6 help?
On Mon, 24 Jan 2011, David Backeberg wrote:
Can you record a few calls just to confirm the problem?
We know the problem exists -- the boss just installed U-verse at his house
:)
Recording may have some value to see if DTMF is being received in the
audio stream and to measure tone duration.
I've had 'dtmf issues' that really were cases of people entering data
during recordings rather than at the appropriate time in the prompts.
The customers enter their card number while a 'preamble' is backgrounding.
It works fine from cell and copper, just not from U-verse and their ilk.
--
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
--
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