On 2/10/22 14:56, Jan Holesovsky wrote:
Comes to my mind - as you deal with the donors daily, and particularly ask them why do they want to stop their recurring donations (in case they do), I wonder if there is an aggregated data available somewhere?
The majority of recurring donations is stopped immediately after the first donation by the donor, when he gets the receipt and realizes that he has triggered a recurring donation instead of a one off.
Then there is a number of donors who ask to stop the recurring donation. Some of them provide a reason, which in some cases is that he wanted to donate once and not on a recurring basis, in some cases lack of money, and in some other because they don't use the software anymore (no bug or other technical reason provided).
A small number of donors block donations because the software doesn't fit their needs or is too difficult to use (again, without providing any technical reason or a bug).
You should always consider the fact that only a very small number of users is capable of spotting bugs, as for them the software always works as intended. It took me several years to get a marginal understanding of bugs, and I have been working in technology environments since 1982. The majority of users is technically dumb, including people who are supposed to be competent, and this is just a fact.
Also, in case it is a concrete problem that stops them donating any longer, please do you have an opportunity to file bugzilla tickets for such cases?
Since 2013, not a single user has related stopping donations with bugs, while some donors have related their donation to solving bugs.
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