Hi Italo, Awesome, thank you so much for the summary!
All the best, Kendy Italo Vignoli píše v Čt 10. 02. 2022 v 15:27 +0100: > On 2/10/22 14:56, Jan Holesovsky wrote: > > > Comes to my mind - as you deal with the donors daily, and > > particularly > > ask them why do they want to stop their recurring donations (in > > case > > they do), I wonder if there is an aggregated data available > > somewhere? > > The majority of recurring donations is stopped immediately after the > first donation by the donor, when he gets the receipt and realizes > that > he has triggered a recurring donation instead of a one off. > > Then there is a number of donors who ask to stop the recurring > donation. > Some of them provide a reason, which in some cases is that he wanted > to > donate once and not on a recurring basis, in some cases lack of > money, > and in some other because they don't use the software anymore (no bug > or > other technical reason provided). > > A small number of donors block donations because the software > doesn't > fit their needs or is too difficult to use (again, without providing > any > technical reason or a bug). > > You should always consider the fact that only a very small number of > users is capable of spotting bugs, as for them the software always > works > as intended. It took me several years to get a marginal understanding > of > bugs, and I have been working in technology environments since 1982. > The > majority of users is technically dumb, including people who are > supposed > to be competent, and this is just a fact. > > > Also, in case it is a concrete problem that stops them donating any > > longer, please do you have an opportunity to file bugzilla tickets > > for > > such cases? > > Since 2013, not a single user has related stopping donations with > bugs, > while some donors have related their donation to solving bugs. > > Best regards, Italo > -- > Italo Vignoli - it...@vignoli.org > mobile/signal +39.348.5653829 > GPG Key ID - 0xAAB8D5C0 > DB75 1534 3FD0 EA5F 56B5 FDA6 DE82 934C AAB8 D5C0 > > -- To unsubscribe e-mail to: board-discuss+unsubscr...@documentfoundation.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.documentfoundation.org/www/board-discuss/ Privacy Policy: https://www.documentfoundation.org/privacy
