After being with Actcom for almost 8 years even when their bandwidth was crappy, the same things recently happen to me with them- they claimed that in 3 months I downloaded 20GB of Data and that according to that I should be paying them 3 times the amount I paid until now (I paid a year in advance), I told them that to me that sounds reasonable and I reminded them that I have no contractual limit on my usage, that I paid extra to increase my upload to 150kbps and to be fair, I don't think 20GB for 3 months (both TX and RX) is abusive of the service.
I was insulted and left them a couple weeks early even on my expense just to get rid of them- nothing I could say could talk them out of their treating me as an "ISP terrorist". They are not the same pro Linux community small and friendly ISP, they are moving to be completely business oriented and care less about the small single user. (IMHO) -David -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alex Shnitman Sent: Wednesday, September 21, 2005 1:00 PM To: linux-il@linux.org.il Subject: RE: Actcom without a dailer costs more Same story here. I signed up for a year, and after the year ended they told me I have too pay 2000 NIS for the next year (that's 166 NIS a month!) because of high bandwidth usage. So I guess that's what they need the monitoring for. I'm also a happy Netvision customer now. Although having a static IP was pretty cool. --Alex --- "El-al, Netta" <[EMAIL PROTECTED]> wrote: > this is what i have to say about actcom: > last year i got sick of bezeqint's crappy service > and their hanging up on me every time i uttered the > word linux so i switched to actcom. they were a > little more expensive but offered me a deal for a > half a year for fifty something shekels for 1.5M. > after a half a year, they started charging me about > 100 shekels so i called them up and asked them what > deal they could offer me now. > they said that since my download bandwidth usage was > over 9G a month that it wasn't worth it for them and > they couldn't offer me anything better! > so i switched to netvision who give me 1.5M for > forty something shekels without having to even agree > to be with them for a minimum amount of time. > also, my new connection is much better because > apparently actcom was putting a limiter on the > connection... > so as much as i like actcom's attitude towards > linux, i don't think it justifies paying more than > twice as much for less bandwidth... > oh, and another annoying thing about them - they > charged me on the 24th of each month for the service > of the month after, so when i called to cancel, they > couldn't even reimburse me on the days that i no > longer wanted their service. > so to sum it up, imho, actcom sux. > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of > Ido Kanner > > Sent: Wed, September 21, 2005 12:08 PM > > To: Linux-IL > > Subject: Actcom without a dailer costs more > > > > > > Hi list, > > > > Recently I updated my 4 years old account in > Actcom (this is > > my 4th year). > > After watching the price of the account in my > office, I found > > out that I pay a > > lot more for a lot less. That is I pay 760 NIS for > 750 > > without a dialer, while > > at work we pay a lot less for a faster connection. > > > > > BTW I was told that if I'll move to a dialer, it > will cost me > > 200 NIS less !!! > > > > After a long talk with the finance, I found out > that the > > reason for that is > > that I do not use a dailer, and the CO of Actcom > decided that > > users without a > > dialer should pay more, alto as most of you know, > the > > infurstracture and the > > technical stuff for Radius and other servers that > are working > > in the background > > requires a lot more work (not to mention the > support team > > that need to handle > > very stupid issues such as passowrd lost, > incurrect login > > issues etc) ... > > > > The finance person also mentioned that I need to > pay more, > > because a dialer > > gives them (Actcom) the ability to monitor > connections. But > > on LAN (you all know > > that cables connection is a LAN) you can monitor > activities > > as well, and not to > > mention that a dialer and the rest of the servers > that you > > pass along the way > > makes the connection slower. > > > > Now don't get me wrong, I really like Actcom, and > the fact > > that they support our > > community is a hugh Plus for me, and thats even > before I > > mention their very good > > tech and Linux support etc.. > > > > But I do not wish to have a dialer, And I do not > like the > > fact that the user > > should handle PPP connections for such thing. ADSL > btw also > > does not really > > requires user intervention (L2TP is the protocol > that ADSL talks, and > > theoretically the ADSL router should make the > converting > > between Ethernet and > > ADSL on it's own). > > > > BTW If they will not give a better price, I don't > think that > > I will continue > > working with them next year ... > > > > What do you think ? > > > > Ido > > > > > > > > > ================================================================= > > To unsubscribe, send mail to > [EMAIL PROTECTED] with > > the word "unsubscribe" in the message body, e.g., > run the command > > echo unsubscribe | mail > [EMAIL PROTECTED] > > > > > **************************************************************************** ******* > Information contained in this email message is > intended only for use of the individual or entity > named above. If the reader of this message is not > the intended recipient, or the employee or agent > responsible to deliver it to the intended recipient, > you are hereby notified that any dissemination, > distribution or copying of this communication is > strictly prohibited. If you have received this > communication in error, please immediately notify > the [EMAIL PROTECTED] and destroy the original > message. > **************************************************************************** ******* > > ================================================================To > unsubscribe, send mail to > [EMAIL PROTECTED] with > the word "unsubscribe" in the message body, e.g., > run the command > echo unsubscribe | mail > [EMAIL PROTECTED] > > __________________________________ Yahoo! Mail - PC Magazine Editors' Choice 2005 http://mail.yahoo.com ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED] ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
