Re: nezeq overcharge for internet calls
On Sat, 21 May 2005, Arik Baratz wrote: [Error: Formatting error: Internal base64 decoder error] Sorry Arik, can't read your reply. Your mailer does something wrong or it doesn't treat the message as UTF-8. Ok, I will check this. I do receive UTF-8 email so the error is at another level (probably nonconformant headers). Complaining and asking for a recheck sometimes help. It's called the 'MAZLIAX' system - either they succeed or they don't. ;-( Do double-check every bill. It's worth your time. And raise hell if it doesn't seem right. If you're on the wrong, you won't lose a thing. Ok, thanks for that. Peter = To unsubscribe, send mail to [EMAIL PROTECTED] with the word unsubscribe in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
re: nezeq overcharge for internet calls
Hi all, I have a problem. I switched from modem to dsl and nezeq sent me the last bill for modem use. They claim I made almost twice the number of calls I made. I have confirmed calls duration and count using my system logs and the isp's system logs, and it comes out the same (within 1 call or so). We are talking about NIS600 or so here. Has anyone had this problem or similar and how did you solve it. thanks, Peter = To unsubscribe, send mail to [EMAIL PROTECTED] with the word unsubscribe in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
Re: nezeq overcharge for internet calls
Few years ago, Bezeq was forced by the Knesset to give special rates to people who make few calls per month. This came after Bezeq raised the basic phone line charge and lowered the per-second charge - a step that is good for large companies and rich teenagers and bad for poor old people with few relatives. Anyway, according to fine print, the few-calls discount is void if you buy ADSL. The logic is that if you do that, you must be rich and not worthy of the discount. I have no idea why, but Bezeq's salespersons forget to emphasize this fact when they sell you faster Internet connection. I'm not sure this is your case; Call Bezeq to make sure. On Fri, May 20, 2005 at 09:11:33AM +0300, Peter wrote: I have a problem. I switched from modem to dsl and nezeq sent me the -- Dan Kenigsberghttp://www.cs.technion.ac.il/~dankenICQ 162180901 = To unsubscribe, send mail to [EMAIL PROTECTED] with the word unsubscribe in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
Re: nezeq overcharge for internet calls
On Fri, 20 May 2005, Dan Kenigsberg wrote: Few years ago, Bezeq was forced by the Knesset to give special rates to people who make few calls per month. This came after Bezeq raised the basic phone line charge and lowered the per-second charge - a step that is good for large companies and rich teenagers and bad for poor old people with few relatives. Nice, but I used to use that line only for incoming calls and internet. Internet calls were billed as such. (l'internet appears in the nezeq bill next to the relevant portion of the bill). Anyway, according to fine print, the few-calls discount is void if you buy ADSL. The logic is that if you do that, you must be rich and not worthy of the discount. I have no idea why, but Bezeq's salespersons forget to emphasize this fact when they sell you faster Internet connection. The nezeq salespersons who sell you adsl and the people who run the billing and the actual phone exchange are not the same people. This is since nezeq was split into pieces. I'm not sure this is your case; Call Bezeq to make sure. I did. They told me to pay up and send a complaint letter (i.e. I'm scr***). I already paid the bill. Now the clock is running because I suppose that one can appeal it only for so long after the fact Let me restate the problem: - I switched to dsl in the middle of a billing period (after the 1st of a 2 month billing period) - When I switched I went to the nezeq shop on Ibn Gvirol, paid my bill then and there (the phone had been disconnected because I was late - long story). They reconnected the phone. - The next bill was for ONE month billing period (not two) but the call time and call count was like for TWO months. The numbers are almost exactly right, as if nezeq had fubar'd their billing software due to my paying up at the middle of the month, i.e. billing period stated as one month but billed items summed for two months - My estimate is that I should pay about NIS380 instead of NIS600 for this bill. That's about 50% off before taxes and fixed costs (line + equipment rent etc). This is not my idea of a 'small mistake' - I have full logs for call count and call duration, for each call over a month, both my own and my isp's My question was, has anyone had success appealing an obscene bill (or have they tried at all), before I commit a few days of my time to go after this (it is clear that I cannot solve it by phone). The lady I talked to explained me that much So, anyone who wrestled with nezeq, please tell your experiences thanks, Peter = To unsubscribe, send mail to [EMAIL PROTECTED] with the word unsubscribe in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
Re: nezeq overcharge for internet calls
On 20/05/05, Peter [EMAIL PROTECTED] wrote: Has anyone had this problem or similar and how did you solve it. Complaining and asking for a recheck sometimes help. It's called the system - eyther they succeed or they don't. In my company we have an always-on 128k ISDN line for backup (when the ADSL goes down). ISDN is a dialing medium, and there's a Cisco router that's constantly dialing the line if it goes down. No big deal. There's a payment to Bezeq, around 100 NIS a month, for dialing to ISPs from that line. Anyway, the company's accountant came to me one day asking me if we need this line. I said sure, that's our backup, and it doesn't cost much anyways. Not much? How about 4000NIS per month? My jaw dropped. It turns out we weren't on the program for paying only 100NIS for dialing to ISPs. We used to be, but for some reason we weren't. I told the accountant to straighten it with Bezeq. He said they said we never were on that program, and we can go on it starting next month... I told the accountant I was SURE we were at a time in the past on this program, and he has dug into the old bills and records, and he found out that indeed up to 10 months back we were. A few more calls to Bezeq and a 40K NIS check from Bezeq was mailed to us. Do double-check every bill. It's worth your time. And raise hell if it doesn't seem right. If you're on the wrong, you won't lose a thing. I have more stories, but I have to go now. -- Arik
Re: nezeq overcharge for internet calls
On Fri, 20 May 2005, Arik Baratz wrote: Date: Fri, 20 May 2005 21:08:40 +0300 From: Arik Baratz [EMAIL PROTECTED] To: linux-il@linux.org.il Subject: Re: nezeq overcharge for internet calls [Error: Formatting error: Internal base64 decoder error] Sorry Arik, can't read your reply. Peter = To unsubscribe, send mail to [EMAIL PROTECTED] with the word unsubscribe in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
Re: nezeq overcharge for internet calls
On 20/05/05, Peter [EMAIL PROTECTED] wrote: On Fri, 20 May 2005, Arik Baratz wrote: Date: Fri, 20 May 2005 21:08:40 +0300 From: Arik Baratz [EMAIL PROTECTED] To: linux-il@linux.org.il Subject: Re: nezeq overcharge for internet calls [Error: Formatting error: Internal base64 decoder error] Sorry Arik, can't read your reply. Your mailer does something wrong or it doesn't treat the message as UTF-8. Complaining and asking for a recheck sometimes help. It's called the 'MAZLIAX' system - either they succeed or they don't. In my company we have an always-on 128k ISDN line for backup (when the ADSL goes down). ISDN is a dialing medium, and there's a Cisco router that's constantly dialing the line if it goes down. No big deal. There's a payment to Bezeq, around 100 NIS a month, for dialing to ISPs from that line. Anyway, the company's accountant came to me one day asking me if we need this line. I said sure, that's our backup, and it doesn't cost much anyways. Not much? How about 4000NIS per month? My jaw dropped. It turns out we weren't on the program for paying only 100NIS for dialing to ISPs. We used to be, but for some reason we weren't. I told the accountant to straighten it with Bezeq. He said they said we never were on that program, and we can go on it starting next month... I told the accountant I was SURE we were at a time in the past on this program, and he has dug into the old bills and records, and he found out that indeed up to 10 months back we were. A few more calls to Bezeq and a 40K NIS check from Bezeq was mailed to us. Do double-check every bill. It's worth your time. And raise hell if it doesn't seem right. If you're on the wrong, you won't lose a thing. -- Arik To unsubscribe, send mail to [EMAIL PROTECTED] with the word unsubscribe in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
