There is no such domain name as ims.smarthinking.com. However, there is
an im.smarthinking.com.
For future reference you are using the XMPP protocol, which is an
important piece of information to supply when getting support for Pidgin.
On 22/01/17 19:28, Ruebusch, John wrote:
here's my debug log
On Sat, Jan 21, 2017 at 5:15 PM, David Woolley
<for...@david-woolley.me.uk <mailto:for...@david-woolley.me.uk>> wrote:
On 21/01/17 21:13, Ruebusch, John wrote:
The folks at Smarthinking/Spark sent me to you guys :-)
Please tell
me the problem is not on their end LOL
The problem probably lies in how you have configured Pidgin to work
with their service, so it probably lies between the two.
It is unlikely that anyone here knows what Smarthinking's servers
require, so the options are to obtain the debugging logs and try and
work out what what sort of server they are using, or for you to
obtain a technical specification of how to connect to their server,
so that someone here can translate it into Pidgin configuration terms.
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