ahh ha! that was it Thank you so much for all your help! (the extra "s" came from the support desk at Smarthinking...I'll pass this along to them)
On Sun, Jan 22, 2017 at 3:07 PM, David Woolley <for...@david-woolley.me.uk> wrote: > There is no such domain name as ims.smarthinking.com. However, there is > an im.smarthinking.com. > > For future reference you are using the XMPP protocol, which is an > important piece of information to supply when getting support for Pidgin. > > > On 22/01/17 19:28, Ruebusch, John wrote: > >> here's my debug log >> >> >> On Sat, Jan 21, 2017 at 5:15 PM, David Woolley >> <for...@david-woolley.me.uk <mailto:for...@david-woolley.me.uk>> wrote: >> >> On 21/01/17 21:13, Ruebusch, John wrote: >> >> The folks at Smarthinking/Spark sent me to you guys :-) >> Please tell >> me the problem is not on their end LOL >> >> >> The problem probably lies in how you have configured Pidgin to work >> with their service, so it probably lies between the two. >> >> It is unlikely that anyone here knows what Smarthinking's servers >> require, so the options are to obtain the debugging logs and try and >> work out what what sort of server they are using, or for you to >> obtain a technical specification of how to connect to their server, >> so that someone here can translate it into Pidgin configuration terms. >> >> >> >> >> _______________________________________________ >> Support@pidgin.im mailing list >> Want to unsubscribe? Use this link: >> https://pidgin.im/cgi-bin/mailman/listinfo/support >> >> >
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