Dear all, I am writing this in the context of my experience with the Axis Bank online banking system. I happen to be a credit card only user of Axis Bank. Axis has 2 basic channels for online banking the Axis Bank website, and the Axis Mobile App on Android and IOS platforms. For some reasons, Axis hasn't allowed me to register for online banking on the website, each time I tried to register online, the system said my customer ID was invalid. On asking, the customer care had no clear idea as to why this was happening, though someone in the sales department speculated that they allow only account holders to use the web interface and CC only users have only the mobile app. On asking around among users though, I came across CC only users using online banking on Axis website. I was using the Axis Mobile app on Android. At the outset when I started using the app, it was, like many banking apps, not a hundred percent in terms of accessibility. There were significant issues, but if you've been around Android a bit, then you could kind of use most features. However, I recently found out that after an update, the app has broken accessibility completely. There is no interaction whatsoever with on-screen content as far as TalkBack is concerned. It doesn't read any controls, just doesn't read anything really on the screen, no matter you touch and explore or swipe. It is the first time that I have come across a 100 percent inaccessible banking app, that too from a major bank in the country. Anyone else facing similar issues with Axis Bank? Any workarounds? Any help would be much appreciated. -- Dr. Mahesh S. Panicker Assistant Professor, Department of Political Science, Lady Shri Ram College for Women, Lajpat Nagar New Delhi 110024
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