Axis perhaps, we should somehow try and reach the top management. Usual channels including social media ones, they just stonewall you. But coming from a collective on social media platforms might be more forceful than individual initiatives. Perhaps we should try and reach out to the Axis CEO on Twitter or Facebook?
I have also noted recently that IDFC First Bank, a bank that has in my experience been the least discriminatory in providing banking services to visually impaired people, has major accessibility issues with their Android app. I have reached out and have received a positive initial response. I haven't been able to reach out to any one in the tech team, but there has been a callback from the general customer support and there was no denial from their end. Best, On 7/26/22, Mission Accessibility <missionaccessibil...@gmail.com> wrote: > Thankyou Mahesh and Shankar for the detailed inputs. > We will take these issues up with ICICI Bank. > As regards Axis Bank, our communication with the concerned persons has > hit a dead end. > We are exploring alternate ways of taking up these issues. > > > > On 7/24/22, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote: >> as for the ICICI Imobile Android app, >> After logging in with fingerprint, on the bottom row, only 'Me' and >> 'Favorits' buttons are read out by TalkBack. There are 3 other >> buttons, Scan and Pay, Status Tracking, and services. TalkBack is >> unable to read those. >> On the home page, many of the controls have to be long-pressed to be >> activated, not working on a simple double tap. Similar issues on the >> Credit Card management page as well. Not all controls work on a >> doubletap. >> Hope the ICICI team would listen to us and fix these issues. >> I use a Samsung M52 5G running Android 12. Had similar issues on a >> Nokia 6.1 earlier. >> Regards, >> >> On 7/24/22, techsavi.shan...@gmail.com <techsavi.shan...@gmail.com> >> wrote: >>> Hi there, >>> Appreciations for the initiative. >>> Tested the app on 1plus device and Would like to raise few concerns on >>> the >>> I >>> mobile android app. >>> >>> 1. after the authentication, 2 buttons are presented which is labelled >>> as >>> interstitial and unlabelled button. These buttons must have the proper >>> and >>> meaningful label. >>> 2. unable to pay the credit card bill under the cards and forex section. >>> The pay current due button does not get the keyboard/gesture focus. >>> 3. the links which are provided under the homepage must have the labels. >>> 4. the users should have an option to change the session timeout to read >>> and >>> understand the content on the page. >>> 5. there should be no lag while entering the pin on the transaction >>> page. >>> Hope the issues will be get fixed on the next update. >>> >>> -----Original Message----- >>> From: accessindia@accessindia.org.in <accessindia@accessindia.org.in> On >>> Behalf Of Mission Accessibility >>> Sent: 23 July 2022 23:46 >>> To: accessindia <accessindia@accessindia.org.in> >>> Subject: [AI] Accessibility issues with ICICI Bank website and mobile >>> application >>> >>> Hello all, >>> We are hopeful of an interaction with the concerned persons at ICICI >>> Bank. >>> Anyone facing accessibility issues with the digital platform of ICICI >>> Bank >>> are requested to reply with the specific issues to this maill, latest by >>> Wednesday, July 27th 11 : 59PM. >>> Please specify whether the issue is with the application or website: >>> and as regards the application, whether it is Android or IOS. >>> >>> Regards >>> Mission Accessibility >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the >>> person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to accessindia+unsubscr...@accessindia.org.in. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAMPTOHPVo_u9K_8oKzvysizz0jwZmXudPFm0MZmBNYumT4yqDw%40mail.gmail.com. >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the >>> person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to accessindia+unsubscr...@accessindia.org.in. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/000901d89efb%24d02c8c70%247085a550%24%40gmail.com. >>> >> >> >> -- >> Dr. Mahesh S. Panicker >> Associate Professor, >> Department of Political Science, >> Lady Shri Ram College for Women, >> Lajpat Nagar >> New Delhi 110024 >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to accessindia+unsubscr...@accessindia.org.in. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNEN4_tveedncT70DeVSQm1fAdEMb%3D1Ex0mGc_Kbpt_1_4w%40mail.gmail.com. >> > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAMPTOHNttvF_HxMnuXt68H0Ns_ufTtgkz8%3D9UcRTF2otO5eUPg%40mail.gmail.com. > -- Dr. Mahesh S. Panicker Associate Professor, Department of Political Science, Lady Shri Ram College for Women, Lajpat Nagar New Delhi 110024 -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNEOmSu%3D%2BwoMBdeQZo5tM%3DO%2B7o6O55mARZdC%3D%2BcxJMw5HSw%40mail.gmail.com.
