Hello Mission Accessibility
Good morning!
Hope you had a fruitful conversation with icici bank team.
Could you please share the outcomes of the discussion?
-----Original Message-----
From: accessindia@accessindia.org.in <accessindia@accessindia.org.in> On Behalf 
Of Mission Accessibility
Sent: 26 July 2022 12:47
To: accessindia@accessindia.org.in
Subject: Re: [AI] Accessibility issues with ICICI Bank website and mobile 
application

Thankyou Mahesh and Shankar for the detailed inputs.
We will take these issues up with ICICI Bank.
As regards Axis Bank, our communication with the concerned persons has hit a 
dead end.
We are exploring alternate ways of taking up these issues.



On 7/24/22, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote:
> as for the ICICI Imobile Android app,
> After logging in with fingerprint, on the bottom row, only 'Me' and 
> 'Favorits' buttons are read out by TalkBack. There are 3 other 
> buttons, Scan and Pay, Status Tracking, and services. TalkBack is 
> unable to read those.
> On the home page, many of the controls have to be long-pressed to be 
> activated, not working on a simple double tap. Similar issues on the 
> Credit Card management page as well. Not all controls work on a 
> doubletap.
> Hope the ICICI team would listen to us and fix these issues.
> I use a Samsung M52 5G running Android 12. Had similar issues on a 
> Nokia 6.1 earlier.
> Regards,
>
> On 7/24/22, techsavi.shan...@gmail.com <techsavi.shan...@gmail.com> wrote:
>> Hi there,
>> Appreciations  for the initiative.
>> Tested the app on 1plus device and Would like to raise few concerns 
>> on the I mobile android app.
>>
>> 1. after the authentication, 2 buttons are presented which is 
>> labelled as interstitial and unlabelled button. These buttons must 
>> have the proper and meaningful label.
>> 2. unable to pay the credit card bill under the cards and forex section.
>> The pay current due button does not get the keyboard/gesture focus.
>> 3. the links which are provided under the homepage must have the labels.
>> 4. the users should have an option to change the session timeout to 
>> read and understand the content on the page.
>> 5. there should be no lag while entering the pin on the transaction page.
>> Hope the issues will be get fixed on the next update.
>>
>> -----Original Message-----
>> From: accessindia@accessindia.org.in <accessindia@accessindia.org.in> 
>> On Behalf Of Mission Accessibility
>> Sent: 23 July 2022 23:46
>> To: accessindia <accessindia@accessindia.org.in>
>> Subject: [AI] Accessibility issues with ICICI Bank website and mobile 
>> application
>>
>> Hello all,
>> We are hopeful of an interaction with the concerned persons at ICICI 
>> Bank.
>> Anyone facing accessibility issues with the digital platform of ICICI 
>> Bank are requested to reply with the specific issues to this maill, 
>> latest by Wednesday, July 27th 11 : 59PM.
>> Please specify whether the issue is with the application or website:
>> and as regards the application, whether it is Android or IOS.
>>
>> Regards
>> Mission Accessibility
>>
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>
>
> --
> Dr. Mahesh S. Panicker
> Associate Professor,
> Department of Political Science,
> Lady Shri Ram College for Women,
> Lajpat Nagar
> New Delhi 110024
>
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Disclaimer:
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Disclaimer:
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2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..


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