The difficulty with paying phone or utility bill via the bank's interface is that this is time taking, and some times, requires entering of multiple OTPs. SBI for instance, requires you to enter two types of different passwords, Login password and Profile password. The latter is required while making the payment and then would ask for an OTP. Further, you need to repeat this process each time you need to pay some bill. On the other hand, UPI is one time setup, faster, and much more efficient and the UPI pin is always the same so you can easily remember it. Most of the popular UPI apps offer additional security wherein you can choose to authenticate using an additional pin or your fingerprint when you open the app. This way, no one except you can even open your app.

With best regards,
Satguru Rathi.
Mobile: +919871489945

On 8/5/2023 2:10 PM, Pranav Lal wrote:

Hi Yamuna,

I can speak about HDFC Bank. You go to their bill pay system and need to add your service provider. Once added, the bill amount will be deducted automatically from the next time.

You have a web page where you need to add your relationship, phone number etc for airtel. You then just follow the prompts.

Who do you bank with?

Pranav

*From:* accessindia@accessindia.org.in <accessindia@accessindia.org.in> *On Behalf Of *Yamuna Jivana Dasa (Yogan Khandoo)
*Sent:* Friday, August 4, 2023 6:47 PM
*To:* accessindia@accessindia.org.in
*Subject:* Re: [AI] Airtel Thanks App Accessibility or alternative

Hi Pranav,

You say it is possible to use the bank’s interface to pay the bill.

Do they send you a link by E-mail or something like that which takes you to the payment gateway of your Bank to login and pay from there? Or please say how you would do it from the bank directly? If I remember correctly those links are only active for 30 minutes or so and then they expire. That’s what happened when they signed me up for the first time: the agent sent me a link by Whatsapp but by the time I managed to get in the link had expired. He sent it again then it worked. It took me to the Airtel page to show the payment details, allowed me to click the Pay button which directed the browser to the Login for ICICI, and once logged in there was a direct option to pay with OTP to confirm from my phone number linked to my ICICI account. Is this how it works?

Thanks.

Yamuna Jivana dasa

*From:*Pranav Lal <mailto:pranav....@gmail.com>

*Sent:*Friday, August 04, 2023 5:09 PM

*To:*accessindia@accessindia.org.in

*Subject:*RE: [AI] Airtel Thanks App Accessibility or alternative

Hi all,

The trick with airtel is not to use their site.

Use your bank or paytm to pay your bill.

Pranav

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