>
> Hi Mr. cane,
>
>

> I have read your email with great interest. First of all, I am glad that
> we have platforms like Access India where members of the visually impaired
> community can openly share their experiences and discuss challenges
> encountered in daily life.
>


> Regarding the MANI app, I completely agree with the concerns you have
> highlighted. I am a regular user of the app myself, and while I acknowledge
> that it has been helpful in certain situations, it also has several
> significant limitations that affect its usefulness in real-world
> environments.
> Some of these limitations have already been discussed, such as
> difficulties in noisy surroundings and the inability to reliably identify
> worn, crumpled, or soiled currency notes. I would like to add a few more
> observations based on my personal experience:
> • The app does not recognize coins, which means it provides only a partial
> solution for currency identification.
> • Even in a quiet environment, the app can sometimes take a considerable
> amount of time to identify a note.
> • There have been instances where the app has incorrectly identified a
> denomination, which can create confusion and potentially lead to financial
> loss.
>


> While it is difficult for a customer to use the app in a busy marketplace,
> I would like to highlight another important scenario: what about a
> shopkeeper who is visually impaired?
> A visually impaired shopkeeper may need to verify multiple notes received
> from customers throughout the day. Is it realistic to expect customers to
> wait while the shopkeeper opens the app and scans every note individually?
> What happens when the transaction involves a large amount of money and
> several notes of different denominations? In such situations, the practical
> limitations of the app become even more apparent.
>


> I would also like to draw attention to the design of coins in India. In
> many cases, even people without visual impairments find it difficult to
> distinguish between certain denominations, particularly when coins are worn
> through regular circulation. It is not uncommon to see sighted individuals
> having to look closely at a coin or spend extra time identifying its value.
> This highlights an important principle: accessibility benefits everyone,
> not just persons with disabilities. Better currency design would assist not
> only people who are blind or have low vision, but also elderly individuals,
> people with age-related or minor vision loss, and even fully sighted
> individuals who may be trying to identify currency in poor lighting
> conditions, bright sunlight, or other challenging environments.
> Accessibility should not be viewed as a special accommodation for a
> particular group, but as a fundamental aspect of good design that benefits
> society as a whole.
>


> For these reasons, I believe that technology-based solutions such as MANI
> should be viewed only as supplementary aids and not as substitutes for
> accessible currency design.
> The real solution lies in designing currency notes and coins that can be
> easily distinguished by touch. I am not specifically referring to Braille,
> since a large proportion of visually impaired individuals are not Braille
> readers. Instead, currency should incorporate clear and consistent tactile
> features and distinct sizes that allow denominations to be identified
> quickly and independently.
> Although Indian currency notes currently vary in size, denominations such
> as ₹10, ₹20, ₹50, and ₹100 have appeared in multiple designs and sizes over
> the years, which can create confusion. A more consistent approach, with a
> unique and standardized size and tactile pattern for each denomination,
> would significantly improve accessibility and independence for persons with
> visual impairments.
>


> Accessibility should not depend on a smartphone, a camera, adequate
> lighting, processing time, or ideal environmental conditions. A person
> should be able to identify currency instantly and confidently through touch
> alone. Until that becomes a reality, solutions like MANI can only serve as
> temporary workarounds rather than complete solutions.
>


> Thank you for initiating this important discussion. I hope that future
> currency design and accessibility initiatives will involve meaningful
> consultation with persons with visual impairments and focus on solutions
> that work effectively in real-life situations.
>


> Kind regards,
>


> Renuka Gupta
> Senior Accessibility Tester | CPACC
>

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