Dear all, I came acrossthis very discriminatory recent circular of PNB regarding issue of banking facilities to visually impaired. The irony is that it has been issued to comply to the RBI guidelines.
The scanned version of the circular is pasted below. Please ignore the typos, the text is readable anyway. I am taking up this case on behalf of NAB Delhi here, but others may also take suitable action. Particulary note that in the name of non-discrimination the bank head office is asking all officers to > ATM/Debit Cards Internet Banking & Mobile Banking services may be > provided to visually impaired persons considering the merits of each > applicant like education qualification, status etc. > Obtain undertaking from the applicant (as per annexure) along with > the request form. And the undertaking wants the visually impaired to take all > risks. What can be more discriminatory! 23.12.2013 To All Offices Transaction Banking Division HO: 5, Sansad Marg, New Delhi - 110 001 ! in supersession of TBD Circu.ar number i I 08/2009 dated 24.02.2009 Guidelines for issoance of ATM/ ; Débit Gard, internet Bankmg/Mobile Banking services to visually impaired customers. TRANSACTION BANKING DIVISION CIRCULÂR NO. 55 /2013 Reg: Êssuance of ATM/ Débit Gard, Internet Banking/Mobile Banking services to visuaüy impaired customers. Guidelines for issuance of ATM/ Débit ca rds te visuaüy irr.paired customers were issued vide TBD Circuiar number 08/200S dated 24.02.200S. RB! has mandated that a!! the banking faciiities shouid be made avaiîabie te visuaüy impaired customer with o ut any discrimination. We have beeri receiving référencés from the circles for providing Internet banking /'Mobile banking faciiities to visuaüy impaired customers. In this connection, the guidelines are appended below: > ATM/Debit Cards Internet Banking & Mobile Banking services mav be > provided te visuaKy impaired persons considering the merits of eaefc > appiicant îike educationai qualification, status etc. > Obtain undertaking from the appiicant (as per annexure) along with > the request form. > The facility can be provided in Joint accounts aiso. > The spécifié request along with fui! justification shouid be sent > to the respective circle offices for approvai. > Circie Heads have been empowered to approve such requests. Ai! concerned are advised to note the above guidelines for strict compliance. (Hari Kant Rai) General Manager LETTER OF UNPERTAKING Place: Date: The Manager Punjab National Bank Dear Sir, Reg: My Saving / Overdraft account no. . îssuance of ATM/ Débit Card/internet Banking/Mobile Banking facility With reference to my application for issuance of ATM/ Débit card /internet Banking/Mobile banking in my name, ! déclaré and undertake as under: lworkas and my visual disabiiity creates no hurdle in performing of my work. ! can very well handie the ATM/ Debît Card/ internet Banking/Mobile banking, if issued to me. I shall use this facüity, at my own risk and responsibiiity. ? undertake that in case of any unauthor&ad transactions in any manner, the Bank wil! not be heid -.îabie or responsible for the same. Yours faithfully, Signature Name Address The contents of the above undertaTiing has beer, read cverby^rne to Shri __(customer)and he has signed / affixed thumb impression on this undertaking after understanding its contents and that the bank shall not be liable in case of misuse of ATM/ Débit card or any other cause or any urtauihorized transaction usïng internet Banking/Mobile banking, which is issued to | hfffc^n his request, l, in token of having explained the contents as above to the | applicant aiso append my signature to this undertaking as witness. Witness . . _ _ Signature Name : Address Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
