I think the quality of the text recognised should have been varified before
posting it to the list.
----- Original Message -----
From: "Prashant Verma" <prashant...@gmail.com>
To: "eoc@du. in " <accessindia@accessindia.org.in>
Sent: Thursday, August 07, 2014 2:07 PM
Subject: [AI] very discriminatory circular of PNB in the name
ofnon-discrimination
Dear all,
I came acrossthis very discriminatory recent circular of PNB regarding
issue
of banking facilities to visually impaired. The irony is that it has been
issued to comply to the RBI guidelines.
The scanned version of the circular is pasted below. Please ignore the
typos, the text is readable anyway.
I am taking up this case on behalf of NAB Delhi here, but others may also
take suitable action.
Particulary note that in the name of non-discrimination the bank head
office
is asking all officers to
ATM/Debit Cards Internet Banking & Mobile Banking services may
be provided to visually impaired persons considering the merits of each
applicant like education qualification, status etc.
Obtain undertaking from the applicant (as per annexure) along
with the request form. And the undertaking wants the visually impaired to
take all risks.
What can be more discriminatory!
23.12.2013
To All Offices
Transaction Banking Division HO: 5, Sansad Marg, New Delhi - 110 001
! in supersession of TBD Circu.ar number i I 08/2009 dated 24.02.2009
Guidelines for issoance of ATM/ ;
Débit Gard, internet Bankmg/Mobile
Banking services to visually impaired customers.
TRANSACTION BANKING DIVISION CIRCULÂR NO. 55 /2013
Reg: Êssuance of ATM/ Débit Gard, Internet Banking/Mobile Banking services
to
visuaüy impaired customers.
Guidelines for issuance of ATM/ Débit ca rds te visuaüy irr.paired
customers
were issued vide TBD Circuiar number 08/200S dated 24.02.200S.
RB! has mandated that a!! the banking faciiities shouid be made avaiîabie
te
visuaüy impaired customer with o ut any discrimination. We have beeri
receiving référencés from the circles for providing Internet banking
/'Mobile banking faciiities to visuaüy impaired customers. In this
connection, the guidelines are appended below:
ATM/Debit Cards Internet Banking & Mobile Banking services mav
be provided te visuaKy impaired persons considering the merits of eaefc
appiicant îike educationai qualification, status etc.
Obtain undertaking from the appiicant (as per annexure) along
with the request form.
The facility can be provided in Joint accounts aiso.
The spécifié request along with fui! justification shouid be
sent to the respective circle offices for approvai.
Circie Heads have been empowered to approve such requests.
Ai! concerned are advised to note the above guidelines for strict
compliance.
(Hari Kant Rai) General ManagerLETTER OF UNPERTAKING
Place:
Date:
The Manager Punjab National Bank
Dear Sir,
Reg: My Saving / Overdraft account no. . îssuance of
ATM/ Débit Card/internet Banking/Mobile Banking facility
With reference to my application for issuance of ATM/ Débit card /internet
Banking/Mobile banking in my name, ! déclaré and undertake as under:
lworkas and my visual disabiiity creates no
hurdle in performing of my
work.
! can very well handie the ATM/ Debît Card/ internet Banking/Mobile
banking,
if issued to me. I shall use this facüity, at my own risk and
responsibiiity.
? undertake that in case of any unauthor&ad transactions in any manner,
the
Bank wil! not be heid -.îabie or responsible for the same.
Yours faithfully,
Signature
Name
Address
The contents of the above undertaTiing has beer, read cverby^rne
to Shri __(customer)and he has signed
/ affixed thumb impression on this undertaking after understanding its
contents and that the bank shall not be liable in case of misuse of ATM/
Débit card or any other cause or any urtauihorized transaction usïng
internet Banking/Mobile banking, which is issued to | hfffc^n his request,
l, in token of having explained the contents as above to the | applicant
aiso append my signature to this undertaking as witness.
Witness . . _ _
Signature
Name :
Address
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Register at the dedicated AccessIndia list for discussing accessibility of
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Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of
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veracity;
2. AI cannot be held liable for any commission/omission based on the mails
sent through this mailing list..
