What is the cost of that software package? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Rutherford Sent: Tuesday, November 02, 2004 10:42 AM To: [EMAIL PROTECTED] Subject: RE: [ActiveDir] OT: helpdesk software
Have a look at http://www.hornbill.com/ Should do everything you want. Rob -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway Sent: 02 November 2004 15:19 To: '[EMAIL PROTECTED]' Subject: [ActiveDir] OT: helpdesk software I'm looking into helpdesk software. I need integration into active directory, a web interface, and the biggest issue. I want to be able to use email to open and track the tickets. I want the user to be able to send an email to an internal email address, the tech replies to the email which gets sent back to the helpdesk app. The tech and the user can continue to use email to correspond back and forth. Each time the emails pass though the helpdesk software and the thread is tracked so it can be viewed in the helpdesk app. Anyone seen/use anything like this? Thanks,jb List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/ ======================================================================= Scanned for virus infection by Messagelabs ======================================================================= List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/ List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/
