We use RT ( http://www.bestpractical ). If you have some perl experience, it's fairly easy to extensively customize. Authentication can be done via active directory via ldap, with autocreation of user accounts, etc. The system is easily email driven, so emails can create,modify, and resolve tickets, etc.
On Tue, 2 Nov 2004 10:18:40 -0500, Jason Benway <[EMAIL PROTECTED]> wrote: > I'm looking into helpdesk software. > I need integration into active directory, a web interface, and the biggest > issue. > I want to be able to use email to open and track the tickets. I want the > user to be able to send an email to an internal email address, the tech > replies to the email which gets sent back to the helpdesk app. The tech and > the user can continue to use email to correspond back and forth. Each time > the emails pass though the helpdesk software and the thread is tracked so it > can be viewed in the helpdesk app. > > Anyone seen/use anything like this? > > Thanks,jb > List info : http://www.activedir.org/mail_list.htm > List FAQ : http://www.activedir.org/list_faq.htm > List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/ > List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/
