Rodrigo, It seems like there is something weird about the image you used that's causing errors in the system. Our engineers were able to reproduce the issue - however they were also able to resolve it by re-saving the image with default settings. Essentially it also reduced resolution, etc. Could I trouble you to reproduce the asset and uploading it w/ a slightly different resolution setting?
Thanks, Ray On Thursday, April 3, 2014 3:39:47 PM UTC-4, Ray Tsang (AdWords API Team) wrote: > > Rodrigo, > > I've received your log. I'll continue to work on this. > > Thanks! > > Ray > > On Tuesday, March 25, 2014 6:04:01 PM UTC-4, Ray Tsang (AdWords API Team) > wrote: >> >> Rodrigo, >> >> FYI we are looking into this issue but will need your help to generate >> one more request. Please also confirm if this is a persistent issue for >> you. >> >> Thanks, >> >> Ray >> >> On Wednesday, March 19, 2014 4:30:37 PM UTC-4, Ray Tsang (AdWords API >> Team) wrote: >>> >>> Rodrigo, >>> >>> Thanks for the log. I'll be investigating this. >>> >>> Cheers! >>> >>> Ray >>> >>> On Friday, March 7, 2014 10:29:46 AM UTC-5, Ray Tsang (AdWords API Team) >>> wrote: >>>> >>>> Rodrigo, >>>> >>>> Thanks! Just wanted to make sure because it was a common issue. Could >>>> I trouble you to run the request again and send me the latest response >>>> (with the requestId). >>>> >>>> Appreciate the help, >>>> >>>> Ray >>>> >>>> On Thursday, March 6, 2014 9:36:34 PM UTC-5, Rodrigo Ferreira wrote: >>>>> >>>>> Hi Ray, I do 2 and let SoapClient take care of encoding. >>>>> >>>>> I remember trying 1 and always getting an error, whilst 2 works most >>>>> of the time except for the relatively rare occasions where I run into the >>>>> issue. >>>>> >>>>> Em quinta-feira, 6 de março de 2014 20h04min13s UTC-3, Ray Tsang >>>>> (AdWords API Team) escreveu: >>>>>> >>>>>> Rodrigo, >>>>>> >>>>>> First thing I'd like to make sure how you are setting the file >>>>>> content into the data field. Did you do: >>>>>> 1. ...->data = base64_encode(file_get_content(...)) or >>>>>> 2. ...->data = file_get_content(...) >>>>>> >>>>>> Thanks, >>>>>> >>>>>> On Thursday, March 6, 2014 2:57:16 PM UTC-5, Rodrigo Ferreira wrote: >>>>>>> >>>>>>> I use my own PHP library based on SoapClient component and the specs. >>>>>>> >>>>>>> Em quarta-feira, 5 de março de 2014 19h19min38s UTC-3, Ray Tsang >>>>>>> (AdWords API Team) escreveu: >>>>>>>> >>>>>>>> Rodrigo, >>>>>>>> >>>>>>>> Could I trouble you to confirm what client library are you using? >>>>>>>> >>>>>>>> Thanks, >>>>>>>> >>>>>>>> On Monday, March 3, 2014 5:55:43 PM UTC-5, Ray Tsang (AdWords API >>>>>>>> Team) wrote: >>>>>>>>> >>>>>>>>> Rodrigo, >>>>>>>>> >>>>>>>>> Could I trouble you to send me the full request using the "Reply >>>>>>>>> to Author" function? (with sensitive information stripped out). >>>>>>>>> >>>>>>>>> Thanks, >>>>>>>>> >>>>>>>>> Ray >>>>>>>>> >>>>>>>>> On Wednesday, February 26, 2014 5:12:12 PM UTC-5, Rodrigo Ferreira >>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>> Hi there, >>>>>>>>>> >>>>>>>>>> I am experience the following error when I perform calls to >>>>>>>>>> "mutate ADD" image ads. >>>>>>>>>> >>>>>>>>>> It seems random and not dependent on input. >>>>>>>>>> >>>>>>>>>> How should I go about it? >>>>>>>>>> >>>>>>>>>> Thanks in advance! >>>>>>>>>> >>>>>>>>>> Best, >>>>>>>>>> Rodrigo >>>>>>>>>> >>>>>>>>>> <soap:Envelope xmlns:soap=" >>>>>>>>>> http://schemas.xmlsoap.org/soap/envelope/";> >>>>>>>>>> <soap:Header> >>>>>>>>>> <ResponseHeader xmlns=" >>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>>>>>>> <requestId>0004f2f24d7d1c980ae0644300002285</requestId> >>>>>>>>>> <serviceName>AdGroupAdService</serviceName> >>>>>>>>>> <methodName>mutate</methodName> >>>>>>>>>> <operations>0</operations> >>>>>>>>>> <responseTime>10183</responseTime> >>>>>>>>>> </ResponseHeader> >>>>>>>>>> </soap:Header> >>>>>>>>>> <soap:Body> >>>>>>>>>> <soap:Fault> >>>>>>>>>> <faultcode>soap:Server</faultcode> >>>>>>>>>> <faultstring>[ImageError.SERVER_ERROR @ >>>>>>>>>> operations[0].operand.ad.image.data] >>>>>>>>>> </faultstring> >>>>>>>>>> <detail> >>>>>>>>>> <ApiExceptionFault xmlns=" >>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>>>>>>> <message>[ImageError.SERVER_ERROR @ >>>>>>>>>> operations[0].operand.ad.image.data]</message> >>>>>>>>>> >>>>>>>>>> <ApplicationException.Type>ApiException</ApplicationException.Type> >>>>>>>>>> <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; >>>>>>>>>> xsi:type="ImageError"> >>>>>>>>>> <fieldPath>operations[0].operand.ad.image.data</fieldPath> >>>>>>>>>> <trigger></trigger> >>>>>>>>>> <errorString>ImageError.SERVER_ERROR</errorString> >>>>>>>>>> <ApiError.Type>ImageError</ApiError.Type> >>>>>>>>>> <reason>SERVER_ERROR</reason> >>>>>>>>>> </errors> >>>>>>>>>> </ApiExceptionFault> >>>>>>>>>> </detail> >>>>>>>>>> </soap:Fault> >>>>>>>>>> </soap:Body> >>>>>>>>>> </soap:Envelope> >>>>>>>>>> >>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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