On 10.8.2012 14:26, Jaromír Coufal wrote:
On 10.8.2012 13:34, Justin Clift wrote:
On 10/08/2012, at 5:58 PM, Jaromír Coufal wrote:
... So I would just go to the bottom of the page, hit help, hit
deployable and I am right there, where I need to be.
Heh. That doesn't seem so easy to me, from a "new user having
difficulties" perspective.
What I mean is the above isn't one step in thinking. It's:
a) Er... ok, now I'm lost. <-- user figures they need help
b) User needs to know to scroll to page bottom <-- not automatic
c) User scrolls to bottom of page
d) User hunts around for "that help link" then clicks on it
e) User hunts around for what seems like the right description
for what they're trying to do. "deployable? is that it?"
Click on a few things, looking for the right one.
^^^^^^ Remembering, this user is having issues. Low
knowledge level should be assumed here.
f) If the user gets this far, we'll be able to give them the
info they want.
Compare this to:
a) Er... ok, now I'm lost. <-- user figures they need help
b) User clicks link in flash message for more info.
^^^ The link should take them to exactly the right spot
not just some index page, they then need to search
through. ;)
Does that make sense?
+ Justin
--
Aeolus Community Manager
http://www.aeolusproject.org
Yeah, it makes sense, I understand and agree with you, that second
approach is much easier in this case.
Just one note to case 1: It's said that users are used to look for
website help in footer menu. I was doing some research few months ago
and found out that they actually go directly down, if they look for
some help/documentation/etc. But I didn't have big group enough to say
this for sure. Anyway I will search for some researches about this,
just for curiosity :)
But definitely agree with you that, second approach is much easier. I
was more wondering how often will this situation occur, that I am so
lost, that I need really deep information, because majority of cases
should be solved by reading tooltip text - that's why they will be
there. We should be able to design application the way, that user
shouldn't need go through very deep documentation to use it (even
though it might rarely happen). Having link in tooltip might be little
bit distracting and might attract user's attention (curiosity what can
I find there) although he can complete his goal. Does it make sense to
you?
Anyway this is no big issue, so if we agree that user can be so lost,
that he needs detailed information (quite often), then it is really ok
to place link in tooltip.
Thinking about this little bit more, I am more and more agreeing with
you that it might be better to place a link there (target=_blank) - in
our case it might more useful for beginners than "non-distraction" approach.
-- Jarda
--
Jaromír Coufal
Interaction Designer
Red Hat Czech s.r.o.
Mobile: +420 724 595 508
E-mail: [email protected]
IRC: jcoufal at #cloudforms-ui, #aeolus, #brno
