+ 1 Billion LOL
Love that Softphone app :)

On 08/28/2018 10:49 AM, Matt Hoppes wrote:
I don’t know that I can offer you any advice at this point, but this is why we 
all carry a VoIP soft phone on our cell phone, so we can call customers from 
the company phone number.

On Aug 28, 2018, at 11:45, Kurt Fankhauser <lists.wavel...@gmail.com> wrote:

I have had the same personal cell number for almost 10 years now and because of 
things like me calling a client while on the road and them saving my number I 
have a boatload of them that are always texting/calling it whenever they have 
an issue. Its really annoying since I have hired an office assistant and I am 
paying them to answer calls now. I had an outage a month ago and probably had 
20 of the same message from numbers I did not know who they were all asking if 
the internet was down. I am considering changing my personal cell number now 
and keeping the old one and just having it forward to the office number and 
maybe get some sort of text auto reply set up on it to send a message back 
whenever anyone texts it saying that this is an auto response, for support 
issues please call the office number at xxx-xxx-xxxx. Then when I get my new 
number I now have a VOIP app that can call out from the cell and make it appear 
like the office number so this issue doesn't happen again.

The only downfall to this is there are a lot of important contacts i have that 
have the cell number that I do need to be in contact with for emergency 
situations. And is anyone doing any sort of SMS messaging for customer service? 
Or should that be avoided?
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