Thats what I did for a while to get them to call the correct numbers
On 08/28/2018 11:07 AM, Brian Sullivan wrote:
Type up a quick auto reply and save it somewhere on your phone. Next
time you get one of these texts, reply with your "Auto-reply" and they
will stop sending you messages. No one wants to talk to a bot.
On 8/28/2018 10:58 AM, Jeremy wrote:
We use a Google Voice number for outbound calls, and it goes straight
to a voicemail that states "this number is for outbound technician
calls only. For support, please call xxxxx". I never gave out my
personal cell number, but a few people managed to get it off of
caller id when I was having Google Voice issues for about a month. I
have been slowly steering those customers to another provider because
they text incessantly. I just block the number if they call
inbound. Call my cell = find a new provider. It's extreme, I know.
On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes
<mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>> wrote:
I don’t know that I can offer you any advice at this point, but
this is why we all carry a VoIP soft phone on our cell phone, so
we can call customers from the company phone number.
> On Aug 28, 2018, at 11:45, Kurt Fankhauser
<lists.wavel...@gmail.com <mailto:lists.wavel...@gmail.com>> wrote:
>
> I have had the same personal cell number for almost 10 years
now and because of things like me calling a client while on the
road and them saving my number I have a boatload of them that are
always texting/calling it whenever they have an issue. Its really
annoying since I have hired an office assistant and I am paying
them to answer calls now. I had an outage a month ago and
probably had 20 of the same message from numbers I did not know
who they were all asking if the internet was down. I am
considering changing my personal cell number now and keeping the
old one and just having it forward to the office number and maybe
get some sort of text auto reply set up on it to send a message
back whenever anyone texts it saying that this is an auto
response, for support issues please call the office number at
xxx-xxx-xxxx. Then when I get my new number I now have a VOIP app
that can call out from the cell and make it appear like the
office number so this issue doesn't happen again.
>
> The only downfall to this is there are a lot of important
contacts i have that have the cell number that I do need to be in
contact with for emergency situations. And is anyone doing any
sort of SMS messaging for customer service? Or should that be
avoided?
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