PSC, if they think they have jurisdiction over the service, is generally 
predisposed to help the customer fight the ILEC if they think there is 
unfairness.  And it is free.  

From: Jeremy 
Sent: Saturday, February 2, 2019 9:53 AM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Centurylink/Level3 Bandwidth

I think the fact that the sales teams are still using the same excuses in an 
attempt to sign ISPs on this plan opens up a great defense case for a lawsuit 
for those who have been forcefully disconnected, if someone had the money and 
time to do it.  However, lawsuits suck, and the telcos have way more money than 
we do.


On Sat, Feb 2, 2019 at 9:34 AM Erich Kaiser <er...@northcentraltower.com> wrote:

  +1 








  On Sat, Feb 2, 2019 at 10:14 AM Ken Hohhof <af...@kwisp.com> wrote:

    1) Contracts are only as good as the money you are willing to spend suing 
the other party.  I have literally had a big telco say go ahead and sue us, we 
have lots of lawyers.

    2) It seems standard practice to raise the price above what the contract 
says via random fees, the belief seems to be that fees are an act of god not 
covered by contracts.  And if you don't agree, refer to #1.  I remember one 
provider adding a fairly substantial property tax recovery fee mid contract.  I 
asked what property this referred to, and of course they basically laughed at 
me.  They would invent all sorts of bizarre fees just to get around the price 
stated in the contract, these new fees would just appear on the latest monthly 
bill with no explanation.

    Salespeople of course will do anything to make quota and commissions, 
especially since they will probably be gone by the time your contract comes up 
for renewal.  They are "agents" of the company with the power to make 
commitments on behalf of the company, but again, see #1.


    -----Original Message-----
    From: AF <af-boun...@af.afmug.com> On Behalf Of Robert
    Sent: Saturday, February 2, 2019 9:23 AM
    To: AnimalFarm Microwave Users Group <af@af.afmug.com>
    Subject: Re: [AFMUG] Centurylink/Level3 Bandwidth

    We are in a business of contracts.  And if it says they an change the 
contract, that's there for a reason..

    On 2/2/19 7:07 AM, Seth Mattinen wrote:
    > On 2/1/19 4:24 PM, Jeremy wrote:
    >> For the record, the 'sales team' told him that he could just put the 
    >> connections in the name of the building owners instead of in the name 
    >> of the company....sound familiar?  Every single location received the 
    >> same certified letter.  I am not messing around.  I would run as fast 
    >> as I could from that deal.....and I did.
    > 
    > Yeah I would totally call BS on that. Obviously sales just wanted 
    > someone to sign on the dotted line and they've got theirs, the rest 
    > doesn't matter.
    > 

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