PSC, if they think they have jurisdiction over the service, is generally
predisposed to help the customer fight the ILEC if they think there is
unfairness. And it is free.
From: Jeremy
Sent: Saturday, February 2, 2019 9:53 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Centurylink/Level3 Bandwidth
I think the fact that the sales teams are still using the same excuses in an
attempt to sign ISPs on this plan opens up a great defense case for a lawsuit
for those who have been forcefully disconnected, if someone had the money and
time to do it. However, lawsuits suck, and the telcos have way more money than
we do.
On Sat, Feb 2, 2019 at 9:34 AM Erich Kaiser <er...@northcentraltower.com> wrote:
+1
On Sat, Feb 2, 2019 at 10:14 AM Ken Hohhof <af...@kwisp.com> wrote:
1) Contracts are only as good as the money you are willing to spend suing
the other party. I have literally had a big telco say go ahead and sue us, we
have lots of lawyers.
2) It seems standard practice to raise the price above what the contract
says via random fees, the belief seems to be that fees are an act of god not
covered by contracts. And if you don't agree, refer to #1. I remember one
provider adding a fairly substantial property tax recovery fee mid contract. I
asked what property this referred to, and of course they basically laughed at
me. They would invent all sorts of bizarre fees just to get around the price
stated in the contract, these new fees would just appear on the latest monthly
bill with no explanation.
Salespeople of course will do anything to make quota and commissions,
especially since they will probably be gone by the time your contract comes up
for renewal. They are "agents" of the company with the power to make
commitments on behalf of the company, but again, see #1.
-----Original Message-----
From: AF <af-boun...@af.afmug.com> On Behalf Of Robert
Sent: Saturday, February 2, 2019 9:23 AM
To: AnimalFarm Microwave Users Group <af@af.afmug.com>
Subject: Re: [AFMUG] Centurylink/Level3 Bandwidth
We are in a business of contracts. And if it says they an change the
contract, that's there for a reason..
On 2/2/19 7:07 AM, Seth Mattinen wrote:
> On 2/1/19 4:24 PM, Jeremy wrote:
>> For the record, the 'sales team' told him that he could just put the
>> connections in the name of the building owners instead of in the name
>> of the company....sound familiar? Every single location received the
>> same certified letter. I am not messing around. I would run as fast
>> as I could from that deal.....and I did.
>
> Yeah I would totally call BS on that. Obviously sales just wanted
> someone to sign on the dotted line and they've got theirs, the rest
> doesn't matter.
>
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