The 24+ hour one, a piece of legacy equipment went bad. Just died of
old age. They were saying it would take 4 days to replace ( all
equipment related upstream too ) then they finally got a hold of one of
the guys from the company that they bought out and he said there was a
pile ( literally a pile ) of them in the field office and dug through
them to replace it. Once they got him involved it was 2 hours to get it
up. Yes over 22 hours to call in the guy who knew.. Nobody else had
bothered to learn anything from him in over 4 years since they bought
out the prior...
On 8/7/19 10:26 AM, Mike Hammett wrote:
What kind of outage?
-----
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>
<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
------------------------------------------------------------------------
*From: *"Robert Andrews" <i...@avantwireless.com>
*To: *af@af.afmug.com
*Sent: *Wednesday, August 7, 2019 12:13:06 PM
*Subject: *Re: [AFMUG] Pounce on Zayo...
Just consider the attitude of a provider that will basically trash a 10
year ( always paid a month in advance ) customer ( outlay over 10 years,
360K! ) for now and forever and in any future relationships, and who
knows how many other angles, for $26k. You really want to ask
yourself who you are getting in a dependency relationship with. Not to
mention that they were the least reliable fiber provider we ever worked
with with outages lasting up to 5 to 6 hours 4-5 times a year and then
the 24 hour+ outage when they said go away. Whew it's good to get
that off my chest. I sure hope someone from Zayo gets to read this!
On 08/07/2019 10:04 AM, can...@believewireless.net wrote:
> We had a huge fight with Zayo as well. Avoid them at all costs.
>
> On Wed, Aug 7, 2019 at 12:57 PM Robert Andrews <i...@avantwireless.com
> <mailto:i...@avantwireless.com>> wrote:
>
> I also had the wonderful experience of having an engineering
person and
> a _sales person_ tell me that they really don't care about $3k/month
> customers and that we can go away... And then found out about
the $26K
> it was going to cost to cancel... Really you don't want to get
> involved with them.. And if you have to, have your butt covered 6
> ways
> from Sunday... I cannot believe they are still in business.
>
> On 08/07/2019 09:36 AM, Seth Mattinen wrote:
> > On 8/7/19 9:30 AM, Mike Hammett wrote:
> >> and?
> >>
> >>
> >
> > Zayo is shit. They'll tell you they can deliver a service
when they
> > never actually intended to. Zayo will make up excuses for
literally
> > years, set "firm" dates that move every month, and say
anything and
> > blame anyone else except admitting they can't do the job.
> >
>
> --
> AF mailing list
> AF@af.afmug.com <mailto:AF@af.afmug.com>
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
>
>
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