Title: Re: [AFMUG] UBB - Usage Based Billing WAS: tired of entitled streamers
Kurt,
We never automatically charged for the overages over $X. Can't even remember what $X was. Seem like every month we were chasing more and more people down to get the extra payment. Just got to the point we were spending too much time to get the overage $.
I'm with Darin on the predictable bill stuff. It is a lot easier to just slow them down and put the ball in their court
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Best regards,
Mark mailto:m...@mailmt.com
Myakka Technologies, Inc.
www.Myakka.com
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Tuesday, November 19, 2019, 9:03:59 PM, you wrote:
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Mark, Can you elaborate on how it did not scale well and got out of hand? I would think the UBB would scale better?
On Tue, Nov 19, 2019 at 6:35 PM Mark - Myakka Technologies <m...@mailmt.com> wrote:
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Kurt,
We used to do UBB on our wireless system. Most people were fine with it. Had a few grumpy people as always. Didn't scale well, got out of hand rapidly as customer base grew.
Currently on our fiber system we do the "unlimited" the cell guys invented. You have unlimited Internet with no extra charges. Once you go over a threshold we will throttle the speeds back. We throttle the user down one package. If they are on the 50 Mbps package they get throttle down to the 25 Mbps package. Still very usable for most people. Someone on the 100 Mbps package would drop to 75 Mbps. Most people won't even notice that.
We have always kept a perceived value on bytes for our customers. I'm also a firm believer in tracking bandwidth to the user even if you don't do UBB. Our customers have 3 months worth of usage they can drill down to the hour.. We are using radius accounting, so data is almost live.
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Best regards,
Mark mailto:m...@mailmt.com
Myakka Technologies, Inc.
www.Myakka.com
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Tuesday, November 19, 2019, 5:55:45 PM, you wrote:
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Is anyone else doing Usage Based Billing? Or Peak UBB? We have noticed in the last 6 months huge exponential increases of streaming adoption especially between 6pm-midnight. Its almost getting unmanageable and we are even using a Procera device. Problem is >50% of all traffic after 6pm is streaming and it doesn't matter we would pretty much have to block all other non-streaming traffic between those hours just to make room for the streaming demand.
So we in essence have to design the network to perform during a peak window between 7pm-midnight and it just doesn't make financial sense for the network to be sitting there not being used 19 hours of the day.
100% of all new signups are asking us if we are "Unlimited" which has been a huge selling point for us. Has anyone made the jump to UBB and what was the reaction?
My initial thoughts are first 500GB free and after that $10 for each block of 100GB past the first 500GB. Other factors are do we give free data between midnight-6pm so not penalizing people that are not using during peak hours?
Really, Really curious to hear if anyone has made the jump and what customer reaction has been. Something has got to happen.... |
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