They are always the ones with traffic to 10.x.x.x destination addresses leaking to the Internet instead of over a VPN.
Also electricians who think they can do low voltage wiring. I want to get in my time machine and go back and terminate all the electricians who “split” Cat5 cables to use 2 pairs for data and 2 pairs for voice. So now of course they aren’t GigE capable. Plus of course we look above the ceiling tiles in the basement and find they did this with Scotchloks or wire nuts to create a Y cable. Also why do electricians strip a couple inches of jacket and then crimp an RJ45 plug onto the lose pairs, do they teach them in electrician school NOT to crimp the jacket in the plug for strain relief? I was at a $600K home yesterday trying to use the existing data wiring to install 3 APs for a customer, and of course the electrician hadn’t labeled or documented anything. I was going nuts trying to use my voice tone tracing tools to find where the cables went, until I realized only the orange and green pairs went through, and the blue pair my tone was on went nowhere because blue and brown were split off for a phone jack. All of which could be fixed since they aren’t using the phone jacks anyway, but I’m not getting paid to rewire their house. And what do I know, I’m not an electrician. Or an IT professional. In fairness, some electricians can do low voltage wiring, but many don’t know what they’re doing. And inspectors don’t seem any better, all they know is to tell you it has to be in conduit and the keystone jacks have to be a certain color. From: AF <af-boun...@af.afmug.com> On Behalf Of dave via AF Sent: Tuesday, December 24, 2019 8:23 AM To: af@af.afmug.com Cc: dave <dmilho...@wletc.com> Subject: Re: [AFMUG] why can't guys call tech support? +1000 On 12/21/19 4:25 PM, Chuck McCown wrote: I think the worst are the self proclaimed IT professionals. From: Mathew Howard Sent: Saturday, December 21, 2019 3:14 PM To: AFMUG Subject: Re: [AFMUG] why can't guys call tech support? You should probably be happy those guys don't call... there are few things worse than dealing with a whiney gamer (which is a different than an ordinary gamer)... On Sat, Dec 21, 2019, 2:00 PM Ken Hohhof <af...@kwisp.com <mailto:af...@kwisp.com> > wrote: (rant warning, you might want to hit delete now) Does everyone experience certain customers of the male gender who will call their wife, girlfriend or mom (who is usually driving or at work) and have them call the ISP about a problem but will never just call directly? Am I lacking in empathy, and these are socially awkward dudes whose only social interaction is playing on the Xbox, and thank goodness for the Internet? They may have a genuine medical or psychological condition, but I don’t think it’s an inability to talk, they are able to call the female person in their life about the Internet problem. I am wondering if I’m just being a dick, having a mental image of these guys sitting at home playing games while their wife or mom is out working, and they can’t call the Internet place themselves. Maybe they are stay-at-home dads trying to get multiple kids fed and diapers changed while their wife is out having a fun time and the least she can do is call and get the Internet fixed. I suspect it’s biology, or how we raise girls vs boys, or maybe the insidious effect of online gaming on social skills or lack thereof. Yesterday I was at a quite large house that a family had just closed on, trying to set up WiFi throughout the house. Mom (high powered professional who needs Internet for work), dad, daughter home on break from college, and son. The daughter handled all the tech questions and decisions, very good communication skills and decision making. The son hardly said a word, was just waiting for the moving truck to bring his Xbox, only concern was Ethernet connection in the bedroom that was to be his gaming room, had to be “hardwired”, couldn’t be WiFi. Now maybe he has autism or something, but it just felt like the stereotype of young men who can’t talk to other people IRL, only online. OK, sorry, this turned into a rant. And my question is probably rhetorical. I’m pretty sure you all have customers like this. It’s just frustrating to try and do tech support when the person who is actually at the site and experiencing the problem doesn’t call himself, he calls someone else who is at work or driving or at the store or picking the kids up from school. I wonder how outsourced tech support handles this? Maybe the obvious way – call us when you get home. -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com _____ -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
