I second everything David said. We've been on it 2 years now and it's a tool I will never give up. It's worth every penny
On Fri, Jan 31, 2020, 11:03 AM David Coudron <david.coud...@advantenon.com> wrote: > We have been using Preseem for about a year now. We originally > implemented it as a way to better manage the customer experience and > potentially make better use of our DIA bandwidth and maybe reduce some DIA > costs. I am guessing someone could build a similar product on their own > with open source. > > However, what we have found is that we get significantly more than the > customer experience management with the tool. The reporting is beyond > awesome, it has become our number one tool for troubleshooting customers > complaints. Others on this list can weigh in on how they use it, but our > typical day goes something like this: > 1) During our morning Ops call, we take a peek at Preseem's recap of tower > latency yesterday. If nothing new shows up for Red towers/access points, > we look at Yellow Access Points (this is a ranking of Aps/towers over > certain latency thresholds) > 2) If any customer calls have come in, we use the Preseem tool to see if > they are experiencing latency issues. If they are, we check our SNMP > based monitoring tool to see if their wireless connection to the tower has > changed or if the AP is experience issues. We had a pretty major > windstorm go through two weeks ago, and we found a few customers whose > latency spiked and investigation into their connection showed there was an > issue with their dish. > 3) If latency has climbed, but the AP and upstream devices are all OK, we > check into the experience of that customer to others on their tower. Is > their latency spike unique, does it happen only under load, etc. More > often than not, the issue is specific to them, doesn't only happen under > load, and only at certain times. It is usually from streaming a show on > the TV in the far back upstairs bedroom (or something like that) with a > crappy connection to their wifi router in the house. > > We have found it to be an indispensable tool for this kind of thing. We > bought it for QoE, but use it daily for monitoring/troubleshooting > activities. Not only do you get a hosted reporting solution, you have > access to some pretty smart folks. > > Just this morning our first line of support person said "If Preseem ever > goes down, I will cry, it is my favorite troubleshooting tool". We were > having a discussion about how you could compare QoE/Latency from a customer > to other customers on the same AP, to others on the Same Tower, to others > in the same DIA, etc. It is hard to explain how much it changes the way > you think about the "My Internet is slow" complaint. Quite often this > person will get a call about it being slow last night, and she will ask the > time at which it happened and pull up very detailed information like "You > were using 45 of you 50 Mbps plan with 50 ms latency". > > Take the time to go through the demo with Gerrit. You may not decide it > is not for you, but it won't be a waste of time to understand why they are > pushing it so hard. > > David Coudron > david.coud...@advantenon.com | Mobile: 612-991-7474 > > Advantenon, Inc. > i...@advantenon.com | 3500 Vicksburg Lane N, Suite 315, Plymouth, MN > 55447 | www.advantenon.com | Phone: 800-704-4720 | Local: > 612-454-1545 > > > > -----Original Message----- > From: AF <af-boun...@af.afmug.com> On Behalf Of Adam Moffett > Sent: Friday, January 31, 2020 10:41 AM > To: af@af.afmug.com > Subject: Re: [AFMUG] bufferbloat > > I think they have integration with common CRM's like Sonar. > > You sound exactly like I sounded 15 years ago. The more stuff I have to > deal with every day, the more I'm ok with outsourcing some of my troubles > to someone else. > > I just paid a guy $800 to replace an exhaust inducer in my furnace. I > know that inducer is $99 and goes in with 4 screws and a hose clamp, but > it's more worth my time to let someone else take care of it so I can do > something else. Same goes for Preseem vs the $300 Linux box. > > I'm not knocking your method. There's a point in the business cycle where > there's more time than there is cash, and it will make sense to do some > more DIY things. I'm just saying the Preseem thing has value too. > > -Adam > > > On 1/31/2020 11:34 AM, Dev wrote: > > I’m getting spammed like every day with the Preseem guys selling what > seem like expensive hacks of fq_codel to reduce bufferbloat. Is there > anything else interesting about their technology besides deploying open > source implementation of fq_codel or CAKE on commodity hardware, which we > already do to great effect on a $300 single board Linux box with a few > ports? I guess they have a pretty dashboard, anyhing other than that? > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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