My installers have 6 foot hdmi extender cables and we try that first. That will usually fix the issue, if not we will look into if they need a 804 mesh anyways, last resort, probably 20% of the time we convince them to try a Roku or FireTv. Firesticks and Hulu TV are by far our biggest issues. Hulu just seems like it has more buffering or lockup app issues than other streaming apps. YoutubeTV we never have issues along with Netflix. Constant streaming issue I don’t normally see that often. I do think I have a few customers though that just constantly have a TV streaming no matter what.
From: AF <af-boun...@af.afmug.com> on behalf of Ken Hohhof <af...@kwisp.com> Reply-To: AnimalFarm Microwave Users Group <af@af.afmug.com> Date: Wednesday, October 21, 2020 at 1:14 PM To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com> Subject: Re: [AFMUG] Calix users I assume you don’t send them a mesh unit to put behind the TV. Do you tell them to put the Firestick on an extender cable? Or to buy an actual FireTV or maybe something good like a Roku? I’m getting tired of the Firesticks. Lots of customers have 3-5 devices with hostnames amazon-xxxxxxx which I assume are Firesticks but I guess they could be other Amazon stuff like Echos. But I’m starting to see 2-3 of them in houses consuming a constant 5 Mbps each 24x7. I can’t believe that even during the pandemic, people are watching multiple TVs around the clock, so there must be some situation where these things are just streaming stuff even if nobody is watching. They get their power from a separate USB cable so I don’t think they shut down just because the TV is off. Maybe if you use them with a live TV streaming service they just stream constantly? From: AF <af-boun...@af.afmug.com> On Behalf Of Craig Schmaderer Sent: Wednesday, October 21, 2020 12:54 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Calix users No, we eat the cost, we also do not charge a setup fee. We retain ownership of the router and mesh, if they cancel we get them back. Moving to these routers has been one of the best things we did. It is so easy for my staff to help with in house wifi issues now, and we never seem to get the my router is locked up call. Most all the issues are poor signal on firesticks behind the tv on the other side of the house. From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> on behalf of Sam Lambie <samtaos...@gmail.com<mailto:samtaos...@gmail.com>> Reply-To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Date: Wednesday, October 21, 2020 at 11:47 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Calix users Craig, do you charge for the router as well as the monthly? On Wed, Oct 21, 2020 at 10:03 AM Craig Schmaderer <cr...@skywaveconnect.com<mailto:cr...@skywaveconnect.com>> wrote: Late to this thread, but we have almost 1,000 844e and 200 804 mesh, Chuck, we install the 803g and charge $10 for the 844e managed wifi solution and include a free 804 mesh if we think they need it. Our take rate on the managed wifi is above 80% and it looks like about 20% get a 804. From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> on behalf of Ryan Ray <ryan...@gmail.com<mailto:ryan...@gmail.com>> Reply-To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Date: Monday, October 19, 2020 at 4:36 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Calix users Cambium routers before these and what a shit show that was. On Mon, Oct 19, 2020 at 2:23 PM Ken Hohhof <af...@kwisp.com<mailto:af...@kwisp.com>> wrote: Were you providing different routers before, or customers were providing their own routers? From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> On Behalf Of Ryan Ray Sent: Monday, October 19, 2020 4:00 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Calix users Equipment availability is definitely a huge problem right now. Maybe less so for operators that buy a years worth in advance which I think is how Calix prefers. Shipping 50 at a time is not their style. The 15-20k will be integrations with your billing system and API, plus the setup of the cloud and on boarding for your techs and support people. If you don’t plan on doing any integrations you can probably negotiate that number down. The price is high but it’s high quality set and forget type infrastructure. Our support calls went way down when we started getting these routers in. On Mon, Oct 19, 2020 at 1:06 PM Paul McCall <pa...@pdmnet.net<mailto:pa...@pdmnet.net>> wrote: Hey guys, I am trying to get started with them, but keep getting told them have no equipment that they can sell us at this time. Been going on for quite a while now. Looking for the Gigaspire U6’s and or U4’s. Have been through the presentation including where they told us it was about $ 15K to $ 20K to get onboarded and utilize their “success team” required. Just trying to get going with them, but having access to the equipment is kinda “a thing” Paul From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> On Behalf Of Ryan Ray Sent: Friday, October 16, 2020 3:37 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Calix users We have about 700 844e and 100 804Mesh deployed so far since August 2019. What are you looking to know? On Fri, Oct 16, 2020 at 8:06 AM Paul McCall <pa...@pdmnet.net<mailto:pa...@pdmnet.net>> wrote: Is anybody here installing a lot of Calix routers for customers? If so, I would like to chat with you briefly! Thanks! Paul McCall, President Florida Broadband / PDMNet 658 Old Dixie Highway<https://www.google.com/maps/search/658+Old+Dixie+Highway+%0D%0A+Vero+Beach,+FL+32962?entry=gmail&source=g> Vero Beach, FL 32962<https://www.google.com/maps/search/658+Old+Dixie+Highway+%0D%0A+Vero+Beach,+FL+32962?entry=gmail&source=g> 772-564-6800 x110 -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- -- Sam Lambie Taosnet Wireless Tech. 575-758-7598 Office www.Taosnet.com<http://www.newmex.com>
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