Do you have other customers with similar config/topology where you can test, maybe who hit the same VPN server? PCAP’s aside, VPN’s don’t usually like NAT and firewall changes, but you have to divide and conquer to track down VPN issues often because the error reporting is vague at best typically.
> On Mar 17, 2021, at 8:40 AM, Mark - Myakka Technologies <m...@mailmt.com> > wrote: > > Bill, > > Well that is the issue. Could be anything. Been working fine since June. I > have many many more people using VPN's with no issues. > > But there is an issue on her link. This is a fiber link BTW. Her Internet > works fine. > > Her IT guys have washed their hands of it, pushing it all on me. Not sure > how I'm going to figure it out being I don't know what appliance she is using > yet. Even when I get that info, I'll have no access to it. Doubt they are > going to give me admin privileges on their equipment. Also, I don't get the > opportunity to see what errors are showing up on server logs. > > > > > -- > Best regards, > Mark mailto:m...@mailmt.com > <mailto:m...@mailmt.com> > > Myakka Technologies, Inc. > www.Myakka.com <http://www.myakka.com/> > > ------ > > Wednesday, March 17, 2021, 11:27:35 AM, you wrote: > > > I would suspect maybe segmentation issues. Sometimes segment boundaries can > mess with a VPN. > > bp > <part15sbs{at}gmail{dot}com> > On 3/17/2021 7:50 AM, Mark - Myakka Technologies wrote: > > I have a customer that has some type of VPN router device on our > system. Her VPN isn't working anymore. Her Internet is fine. I did > a packet capture for her IT guys and sent it to them. Their answer > is the usual "It's your ISPs fault". I'm not a VPN expert, but I > attached the filtered packet dump. Looks like things are talking back > and forth. Any issues anyone can see? > > > -- > > Thanks, > Mark mailto:m...@mailmt.com <mailto:m...@mailmt.com> > > Myakka Technologies, Inc. > www.Myakka.com <http://www.myakka.com/>-- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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