Do you have a link to the Facebook posts/original source of these posts? Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Tue, Aug 10, 2021 at 9:34 AM CBB - Jay Fuller <par...@cyberbroadband.net> wrote: > > The local electric coop who is building a fiber network "to connect their > substations" and will serve anyone they pass has been offline now for two > days. Their provider is apparently this company. > > Any back story or inside info? > > from their facebook - > > 8/9/2021 - 8/10/2021 > 6:00 AM Update: > Overnight communications with our carrier have yielded no results. > Unfortunately, we still do not have an ETA on when the outage will be > resolved. Please know our board, management, and Sprout team find this is > as unacceptable as you do and this is not how we treat our subscribers. We > will make this right. We will ensure this type of issue does not occur > again. > __________________ > 8:00 PM Update: > Guys, we are so very sorry for this outage! The information we've received > so far is that the carrier has their engineers testing the connection and > the only explanation is "difficulties at the core." It's not good news as > we still have not been giving a cause, location or ETA. We will continue to > work with the carrier until the issue is resolved and all of our > subscribers are back online. We know everyone's patience, including ours, > is wearing thin due to the lack of information and resolution. We will pass > along any new information as it becomes available. > _________________ > 4:30 PM Update: > We have sent an email communication to all of our subscribers with > additional information, including the notice that a bill credit will be > issued for this outage. Please check the email associated with your Sprout > Account. Unfortunately, the short answer is we still do not have an ETA of > when service will be restored and we still do not know the cause. The issue > is in the connection from Atlanta via an internet carrier to us. There is > no damage or cause on our side of the connection. > __________________ > 1:30 PM Update: > We do not have an estimated time for service restoration. We are > communicating with our service provider, and as soon as we hear any new > information from them, we will let you know. > __________________ > We are experiencing an internet outage from our provider that is impacting > all of our subscribers. We are getting more information and will report > updates here. > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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