You can always temp it over the ground in a couple of hours.
-----Original Message-----
From: Chris Fabien
Sent: Tuesday, August 10, 2021 8:18 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Momentum Telcom?
Is it really two full days of outage or just, on it's second day today?
As I'm sure you know it's very possible for a fiber cut to take more
than 24 hours to restore. We had a windstream cut recently that took
30 hours. And, our other carrier had a maintenance event overnight
that same night they couldn't delay! But luckily it was just for a few
hours at night. Working on a 3rd diverse path now.
This sounds like they are still single homed which in current times,
really seems irresponsible especially for a company with as much
resources as an electric coop should have. I'd have some anonymous
accounts start a discussion of where's your backup connection on their
FB group if you want to play nasty.
On Tue, Aug 10, 2021 at 9:54 AM CBB - Jay Fuller
<par...@cyberbroadband.net> wrote:
and after their outage on june 3 i offered them a backup connection. we
are located across the street from them.
they sent me a nasty email basically saying their pages were for
communicating with their customers and they were
not interested.
we are both building - but i don't really want to have an adversarial
relationship with them
----- Original Message -----
From: Josh Luthman
To: AnimalFarm Microwave Users Group
Sent: Tuesday, August 10, 2021 8:40 AM
Subject: Re: [AFMUG] Momentum Telcom?
Do you have a link to the Facebook posts/original source of these posts?
Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Tue, Aug 10, 2021 at 9:34 AM CBB - Jay Fuller
<par...@cyberbroadband.net> wrote:
The local electric coop who is building a fiber network "to connect their
substations" and will serve anyone they pass has been offline now for two
days. Their provider is apparently this company.
Any back story or inside info?
from their facebook -
8/9/2021 - 8/10/2021
6:00 AM Update:
Overnight communications with our carrier have yielded no results.
Unfortunately, we still do not have an ETA on when the outage will be
resolved. Please know our board, management, and Sprout team find this is
as unacceptable as you do and this is not how we treat our subscribers.
We will make this right. We will ensure this type of issue does not occur
again.
__________________
8:00 PM Update:
Guys, we are so very sorry for this outage! The information we've
received so far is that the carrier has their engineers testing the
connection and the only explanation is "difficulties at the core." It's
not good news as we still have not been giving a cause, location or ETA.
We will continue to work with the carrier until the issue is resolved and
all of our subscribers are back online. We know everyone's patience,
including ours, is wearing thin due to the lack of information and
resolution. We will pass along any new information as it becomes
available.
_________________
4:30 PM Update:
We have sent an email communication to all of our subscribers with
additional information, including the notice that a bill credit will be
issued for this outage. Please check the email associated with your
Sprout Account. Unfortunately, the short answer is we still do not have
an ETA of when service will be restored and we still do not know the
cause. The issue is in the connection from Atlanta via an internet
carrier to us. There is no damage or cause on our side of the connection.
__________________
1:30 PM Update:
We do not have an estimated time for service restoration. We are
communicating with our service provider, and as soon as we hear any new
information from them, we will let you know.
__________________
We are experiencing an internet outage from our provider that is
impacting all of our subscribers. We are getting more information and
will report updates here.
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