Jay, an obvious cut, like a backhoe dug up a cable or a pole taken out by an accident, maybe 8-12 hours or so, yea. The cut we just experienced was a number of broken strands at different places along a mile or so of aerial cable. They spent a lot of time troubleshooting where the breaks were and then actually repairing took I think about 6 hours, they ended up replacing a 3/4 mile section. Never got information about what actually caused the damage on that one. I've also heard some stories locally of extended repair times due to flooding, where a road (and a cable) was washed out and it took several days to even regain access to the site to start working on repairs.
On Tue, Aug 10, 2021 at 10:27 AM CBB - Jay Fuller <par...@cyberbroadband.net> wrote: > > > Oh, i've been following details. They're putting another redundant > connection in at the other side of their electric coverage area and are > planning on connecting the two sides but they aren't finished with > construction yet. I wasn't aware fiber connections can take a long time to > repair. I figured the average was eight hours or so. Per their update, "a > problem exists at the core". I had never heard of Momentum, I wondered if > they actually went under or something. I appreciate the dialogue. > > > ----- Original Message ----- > From: Chris Fabien > To: AnimalFarm Microwave Users Group > Sent: Tuesday, August 10, 2021 9:18 AM > Subject: Re: [AFMUG] Momentum Telcom? > > Is it really two full days of outage or just, on it's second day today? > As I'm sure you know it's very possible for a fiber cut to take more > than 24 hours to restore. We had a windstream cut recently that took > 30 hours. And, our other carrier had a maintenance event overnight > that same night they couldn't delay! But luckily it was just for a few > hours at night. Working on a 3rd diverse path now. > This sounds like they are still single homed which in current times, > really seems irresponsible especially for a company with as much > resources as an electric coop should have. I'd have some anonymous > accounts start a discussion of where's your backup connection on their > FB group if you want to play nasty. > > On Tue, Aug 10, 2021 at 9:54 AM CBB - Jay Fuller > <par...@cyberbroadband.net> wrote: > > > > > > and after their outage on june 3 i offered them a backup connection. we > > are located across the street from them. > > they sent me a nasty email basically saying their pages were for > > communicating with their customers and they were > > not interested. > > > > we are both building - but i don't really want to have an adversarial > > relationship with them > > > > > > ----- Original Message ----- > > From: Josh Luthman > > To: AnimalFarm Microwave Users Group > > Sent: Tuesday, August 10, 2021 8:40 AM > > Subject: Re: [AFMUG] Momentum Telcom? > > > > Do you have a link to the Facebook posts/original source of these posts? > > > > Josh Luthman > > 24/7 Help Desk: 937-552-2340 > > Direct: 937-552-2343 > > 1100 Wayne St > > Suite 1337 > > Troy, OH 45373 > > > > > > On Tue, Aug 10, 2021 at 9:34 AM CBB - Jay Fuller > > <par...@cyberbroadband.net> wrote: > >> > >> > >> The local electric coop who is building a fiber network "to connect their > >> substations" and will serve anyone they pass has been offline now for two > >> days. Their provider is apparently this company. > >> > >> Any back story or inside info? > >> > >> from their facebook - > >> > >> 8/9/2021 - 8/10/2021 > >> 6:00 AM Update: > >> Overnight communications with our carrier have yielded no results. > >> Unfortunately, we still do not have an ETA on when the outage will be > >> resolved. Please know our board, management, and Sprout team find this is > >> as unacceptable as you do and this is not how we treat our subscribers. We > >> will make this right. We will ensure this type of issue does not occur > >> again. > >> __________________ > >> 8:00 PM Update: > >> Guys, we are so very sorry for this outage! The information we've received > >> so far is that the carrier has their engineers testing the connection and > >> the only explanation is "difficulties at the core." It's not good news as > >> we still have not been giving a cause, location or ETA. We will continue > >> to work with the carrier until the issue is resolved and all of our > >> subscribers are back online. We know everyone's patience, including ours, > >> is wearing thin due to the lack of information and resolution. We will > >> pass along any new information as it becomes available. > >> _________________ > >> 4:30 PM Update: > >> We have sent an email communication to all of our subscribers with > >> additional information, including the notice that a bill credit will be > >> issued for this outage. Please check the email associated with your Sprout > >> Account. Unfortunately, the short answer is we still do not have an ETA of > >> when service will be restored and we still do not know the cause. The > >> issue is in the connection from Atlanta via an internet carrier to us. > >> There is no damage or cause on our side of the connection. > >> __________________ > >> 1:30 PM Update: > >> We do not have an estimated time for service restoration. We are > >> communicating with our service provider, and as soon as we hear any new > >> information from them, we will let you know. > >> __________________ > >> We are experiencing an internet outage from our provider that is impacting > >> all of our subscribers. We are getting more information and will report > >> updates here. > >> > >> > >> -- > >> AF mailing list > >> AF@af.afmug.com > >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > ________________________________ > > > > -- > > AF mailing list > > AF@af.afmug.com > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > -- > > AF mailing list > > AF@af.afmug.com > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
