Be sure to shut your mic off if you're not "on the air" :)
On 10/8/2014 1:29 PM, Dennis Burgess via Af wrote:
We just went though a great ISP Radio episode with Jeff Kohler from
Jab Wireless on Acquisitions! Check out the download!
Dennis Burgess, CTO, Link Technologies, Inc.
[email protected] <mailto:[email protected]> -- 314-735-0270 --
www.linktechs.net <http://www.linktechs.net>
*From:*Af [mailto:[email protected]] *On Behalf Of *Jerry
Richardson (airCloud) via Af
*Sent:* Wednesday, October 08, 2014 1:06 PM
*To:* [email protected]
*Subject:* Re: [AFMUG] Purchasing another WISP
It's all in how you manage the changes.
Send a letter welcoming them to the family. Outline some of the steps
you have taken to improve service, and that your company takes a very
proactive approach to network monitoring, uptime, and performance. Let
them know how to get customer support and how to contact your various
departments. Taking these steps will increase retention, and sets the
tone for what they can expect from their new provider.
Additionally, describe the new plan options are and what plan they
will be transferred to. If someone doesn't like their new plan, let
them know what the upgrade options are. They can choose to upgrade or
go somewhere else.
On Wed, Oct 8, 2014 at 10:02 AM, That One Guy via Af <[email protected]
<mailto:[email protected]>> wrote:
Take a page out of JABs handbook and just tell them to go &^%$
themselves if they dont like it
On Wed, Oct 8, 2014 at 12:01 PM, Mathew Howard via Af <[email protected]
<mailto:[email protected]>> wrote:
I would probably just match it to the rest of your system. my guess is
the majority of them won't even notice the difference... if you've
cleaned up a lot of self interference issues, a lot of them will
likely work better than they did before with the all the self
interference issues. You probably will get a few that are mad they
can't get 10mbps on a speed test at 2am anymore though...
------------------------------------------------------------------------
*From:*Af [[email protected] <mailto:[email protected]>] on
behalf of Glen Waldrop via Af [[email protected] <mailto:[email protected]>]
*Sent:* Wednesday, October 08, 2014 11:51 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* [AFMUG] Purchasing another WISP
I just bought another WISP, negotiating with another.
The previous owners set up the system using Rocket M900 using 20MHz
channels on everything, stomping all over itself and everyone else in
the band. I changed that, did my best to stop the self interference,
smaller channels, etc...
This was just a tiny bit of back story to show what I've gotten myself
in to.
Everyone has unlimited access to their 10Mb fiber, which I have
replaced by tying it into my network.
There was no traffic shaping, no speed limits, no QoS. Most of them
aren't heavy users, just a couple that run torrents 24/7. The P2P
folks have been limited already. Not terribly worried about upsetting
them.
I'm a bit concerned I'm going to anger my new customers by matching
the same config I have for my system of 1Mb/4Mb.
How did/would you guys handle situations like this? My main QoS at the
edge prevents any one person from hogging all the bandwidth.
I'm currently torn between QoS at the tower and uncapping the CPE or
limiting the CPE as I've always done.
--
All parts should go together without forcing. You must remember that
the parts you are reassembling were disassembled by you. Therefore, if
you can't get them together again, there must be a reason. By all
means, do not use a hammer. -- IBM maintenance manual, 1925
--
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<http://www.infowest.com/> Randy Cosby
InfoWest, Inc
435-674-0165 x 2010
infowest.com <http://www.infowest.com/>
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