Was Dennis having a baby? On Wed, Oct 8, 2014 at 2:02 PM, Randy Cosby via Af <[email protected]> wrote:
> Be sure to shut your mic off if you're not "on the air" :) > > > On 10/8/2014 1:29 PM, Dennis Burgess via Af wrote: > > We just went though a great ISP Radio episode with Jeff Kohler from Jab > Wireless on Acquisitions! Check out the download! > > > > > > Dennis Burgess, CTO, Link Technologies, Inc. > > [email protected] – 314-735-0270 – www.linktechs.net > > > > *From:* Af [mailto:[email protected] <[email protected]>] *On > Behalf Of *Jerry Richardson (airCloud) via Af > *Sent:* Wednesday, October 08, 2014 1:06 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Purchasing another WISP > > > > It's all in how you manage the changes. > > > > Send a letter welcoming them to the family. Outline some of the steps you > have taken to improve service, and that your company takes a very proactive > approach to network monitoring, uptime, and performance. Let them know how > to get customer support and how to contact your various departments. Taking > these steps will increase retention, and sets the tone for what they can > expect from their new provider. > > > > Additionally, describe the new plan options are and what plan they will be > transferred to. If someone doesn't like their new plan, let them know what > the upgrade options are. They can choose to upgrade or go somewhere else. > > > > > > > > On Wed, Oct 8, 2014 at 10:02 AM, That One Guy via Af <[email protected]> wrote: > > Take a page out of JABs handbook and just tell them to go &^%$ themselves > if they dont like it > > > > On Wed, Oct 8, 2014 at 12:01 PM, Mathew Howard via Af <[email protected]> > wrote: > > I would probably just match it to the rest of your system. my guess is the > majority of them won't even notice the difference... if you've cleaned up a > lot of self interference issues, a lot of them will likely work better than > they did before with the all the self interference issues. You probably > will get a few that are mad they can't get 10mbps on a speed test at 2am > anymore though... > ------------------------------ > > *From:* Af [[email protected]] on behalf of Glen Waldrop via Af [ > [email protected]] > *Sent:* Wednesday, October 08, 2014 11:51 AM > *To:* [email protected] > *Subject:* [AFMUG] Purchasing another WISP > > I just bought another WISP, negotiating with another. > > The previous owners set up the system using Rocket M900 using 20MHz > channels on everything, stomping all over itself and everyone else in the > band. I changed that, did my best to stop the self interference, smaller > channels, etc... > > This was just a tiny bit of back story to show what I've gotten myself in > to. > > Everyone has unlimited access to their 10Mb fiber, which I have replaced > by tying it into my network. > > There was no traffic shaping, no speed limits, no QoS. Most of them aren't > heavy users, just a couple that run torrents 24/7. The P2P folks have been > limited already. Not terribly worried about upsetting them. > > I'm a bit concerned I'm going to anger my new customers by matching the > same config I have for my system of 1Mb/4Mb. > > How did/would you guys handle situations like this? My main QoS at the > edge prevents any one person from hogging all the bandwidth. > > I'm currently torn between QoS at the tower and uncapping the CPE or > limiting the CPE as I've always done. > > > > > > -- > > All parts should go together without forcing. You must remember that the > parts you are reassembling were disassembled by you. Therefore, if you > can't get them together again, there must be a reason. By all means, do not > use a hammer. -- IBM maintenance manual, 1925 > > > > > -- > > <http://www.infowest.com/> Randy Cosby > InfoWest, Inc > 435-674-0165 x 2010 > infowest.com <http://www.infowest.com/> > > This e-mail message contains information from InfoWest, Inc > and is for the sole use of the intended recipient(s) and may > contain privileged, proprietary or confidential information. > > Unauthorized use, distribution, review or disclosure is > prohibited. If you are not the intended recipient, please > contact [email protected] by reply email and destroy > the original message, all attachments and copies. > > >
