A red/green led would probably suffice for this purpose. On Thu, Nov 20, 2014 at 12:01 PM, Gino Villarini via Af <af@afmug.com> wrote:
> We need a “device” that plugs between router and internet connection > with a big screed that says Internet OK! Or Internef BAD… filter out calls > with customer having issues with wifi > > > > Gino A. Villarini > President > Aeronet Wireless Broadband Corp. > www.aeronetpr.com > @aeronetpr > > > > From: "af@afmug.com" <af@afmug.com> > Reply-To: "af@afmug.com" <af@afmug.com> > Date: Thursday, November 20, 2014 at 1:47 PM > To: "af@afmug.com" <af@afmug.com> > Subject: Re: [AFMUG] Network Monitoring in the 2010's > > *An app for my phone? Yuck > *Something that pushes to cutomers letting them know we're having issues? > Yuck > *Something that let's the customer verify their particular service is > good/not? That'd be great! > *Web portal for billing, easy peasy > > Why a node fails probably won't be detectable by a machine - in some > cases it's difficult for a person to narrow it down (radio, connectors, > cables, ethernet, surge, etc) but I'd like to see ideas on this of course. > > I use/suggest an outgoing message. IF the customer is having issues and > they do call us, they hear we're having issues and hang up. This means > that we're not telling 100 people there are issues when 25 are effecting > ending up with 75 calls next month saying we owe them a credit when they > had nothing to do with an outage. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, Nov 20, 2014 at 12:43 PM, Sterling Jacobson via Af <af@afmug.com> > wrote: > >> What I really want is an integrated system that isn't stuck in the 90's. >> >> I want the customer to have an app on their phone that tells them when >> their network is having issues and why. >> I want it to also remind them to pay their bill and provide a lazy/easy >> way to do that. >> >> I want that same system to have an engineer app that tells us when nodes >> fail and why. >> >> So if a node goes down and it's important, it should show up on my phone >> and I can take action. >> One of those actions would be to message to outage impacted customers the >> ETA to fix etc. >> >> Emails from Cacti don't count. >> > >
