Could you give us a two or three sentence exec overview of what PagerDuty does? It appears to monitor your systems for you and alert you? What is the cost?
From: Ryan Goldberg via Af Sent: Thursday, January 01, 2015 7:49 PM To: mailto:[email protected] Subject: Re: [AFMUG] SLAs\Escalation Take a look at PagerDuty It only does one thing, but it does it quite well Ryan On Jan 1, 2015, at 7:49 PM, "Mike Hammett via Af" <[email protected]> wrote: What sort of SLAs do you have with your transport and transit providers? If you have SLAs with any of your customers, how did you come about them? Could you elaborate on any response\repair provisions? How are you guys handling escalation for critical infrastructure or SLA customers? Right now my phone is on vibrate and I check it when convenient. I can't be looking at my phone every time a sales guy calls or I get tagged in a picture on FaceBook. Checking on a regular basis, though, I do get back to those things. I'd like to find a way to be alerted via the most obnoxious method when critical infrastructure or SLA customers are down. Maybe there's an app I can use to override system volume settings to just be annoying when a certain number calls, text arrives, etc.? Thanks. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
