I have read thru all of our upstreams over the years and I picked 2 that
seemed to fit our fancy.
It was windstream and ATT ACC.
Windstream had a nice formula for calculating how much credit or refund
for allotted down time would be.
ATT had good explanations of response times and on site repair times.
On 01/01/2015 07:49 PM, Mike Hammett via Af wrote:
What sort of SLAs do you have with your transport and transit providers?
If you have SLAs with any of your customers, how did you come about them?
Could you elaborate on any response\repair provisions?
How are you guys handling escalation for critical infrastructure or
SLA customers? Right now my phone is on vibrate and I check it when
convenient. I can't be looking at my phone every time a sales guy
calls or I get tagged in a picture on FaceBook. Checking on a regular
basis, though, I do get back to those things. I'd like to find a way
to be alerted via the most obnoxious method when critical
infrastructure or SLA customers are down. Maybe there's an app I can
use to override system volume settings to just be annoying when a
certain number calls, text arrives, etc.?
Thanks.
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Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
