We have always had the disclaimer in our service agreement that it would
include taxes/surcharges if/when required by the government. Doesn't
make it taste any better, but it covers the reality.
bp
<part15sbs{at}gmail{dot}com>
On 1/21/2015 6:23 PM, Seth Mattinen wrote:
On 1/21/15 18:07, Rory Conaway wrote:
I think we need to tell every single customer why the rates went up.
There is another election in 2 years.
Your rates aren't going up. The explanation to the customer is simple:
"the total bill is higher because the government added a new tax. The
pre-tax price of service hasn't changed. We're not making any money
off this, if anything it adds more overhead to collect it. If you're
unhappy with this tax then call/write your representatives in congress."
~Seth
