On 02/01/2015 10:08 AM, That One Guy wrote:
The Imagestream course you did was like 5 days online, I thought it was really good format, is there a reason to not do it online for a full class
This is a very good question. There are a couple of reasons for this. The first, and most important, reason is that the satisfaction from customers is not as high as I would like. In my live and in person trainings, those who have returned satisfaction surveys show about 98% satisfaction with the events (facility + instructor + materials). For the online, when I did them before for more than just the one day courses, the satisfaction with materials + instructor remains high, but the online format is only rated at around 80% satisfaction. For the one day classes, it is around 88%. For me, that is WAY to low. There are 3 things that people dislike about the online classes (primarily):
1. Labs - While they labs are similar to the live classes, people do not seem to get as much out of the courses, if they do not have the physical gear in front of them.
2. Interruptions - These have little to do with me, but when people are in the office, they get interrupted.
3. Webinar Software - It is simply a fact, that ALL online meeting places have some drawbacks. Some are better in some areas than others and finding one that fills ALL needs is nearly impossible.
For myself, it is MUCH more difficult to control and manage the classroom with online trainings. I can deal with one and maybe two day events, but I doubt I will ever offer another 5 day training online. It is too stressful for me to do, especially knowing that people will not be as happy with my service as I like.
-- Butch Evans 702-537-0979 Network Support and Engineering http://store.wispgear.net/ http://www.butchevans.com/
