Steve, Another option is to signup as a speedtest host for Visual Ware's MyConnection Server suite of tests. They give you an option to buy one of their small testing devices which you can then give to a customer and have it run any of MCS tests in an automated fashion. There is also an option for installing the automated software on the customers computer.
http://www.myconnectionserver.com/learnmore/quality.html Gerard On Thu, Apr 2, 2015 at 11:41 AM, That One Guy /sarcasm < thatoneguyst...@gmail.com> wrote: > Im dealing with a customer with what appears to be a legitimate complaint > of slowness, high latency. > > The biggest problem is its happenning at night so its not like we can go > to his house and troubleshoot. The issue doesnt appear to be visible in any > of our monitoring, but we are limited to viewing from this end and not his > > I had him download pingplotter and leave it running to a specific IP so > show us his outbound path when this is going on, but so far it hasnt > resulted in anything useful. > > I do have an air router set up as a monitoring bridge between his 450 and > his router from when we were troubleshooting his 2.4 fsk before we switch > him to 3.65. As far as I can tell this isnt a radio issue, hes always 8x/8x > > Is there any custom load to drop into this air router that would give me > some tools like iperf or any other nifty networking tools that would give > me the equivalent of a console at his house to troubleshoot from? > > We have a bunch of old thin clients laying around here I have considered > dropping some lightweight linux onto for a drop in toolset, is anyone aware > of any specific load for that purpose? > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. >
