If our service is down and its our fault, we fix it. If we show up on site and the cable is plugged into the wrong port on the POE, or they cut the cable, moved the antenna, etc... Its $65/hr, 1/2 hr minimum.
We don't fix computers, that takes time away from installs which is recurring monthly revenue. On May 21, 2015 9:30:46 PM AKDT, Adam Moffett <dmmoff...@gmail.com> wrote: >There have been some discussions at the office recently on this topic. > >One camp feels that the default action should be to charge for all >service calls, and make an exception if necessary. The other camp >feels >that we should reserve the right to charge for a service call, but we >should only do so if the problem is somehow the customer's fault (like >hitting the cable with the weed whacker). The discussion in our office >is only about fixing internet service by the way, not about fixing >computers or other customer equipment. > >I was wondering what the peanut gallery thinks today. -- Sent from my Android device with K-9 Mail. Please excuse my brevity.
