Thanks for the tips.  Faisal and I have been in touch.  I've put him in contact 
with my friend.  Hopefully that will work out for both sides.

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Robert Haas
Sent: Tuesday, June 09, 2015 3:20 PM
To: af@afmug.com
Subject: Re: [AFMUG] Hosted PBX question

O.o
We knew their president just up resigned for no apparent reason - or the reason 
has not been shared with us.
I'll pass that tidbit up the chain..


Also, I believe Faisal  (here on the list) has a hosted solution as well.


From: Af [mailto:af-boun...@afmug.com] On Behalf Of Tyler Treat
Sent: Tuesday, June 09, 2015 3:16 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Hosted PBX question

They're local here and I recently heard they were about to implode.
Bunch of fines pending also supposedly.

It might all be rumor but you may want to poke around a bit before you put all 
your eggs in that basket.
___________________________
Mangled by my iPhone.
___________________________
On Jun 9, 2015, at 3:08 PM, Robert Haas 
<rob-li...@bpsnetworks.com<mailto:rob-li...@bpsnetworks.com>> wrote:
We are just getting started with ANPI and aren't ready to resell just yet. He 
could go directly to them though:

https://www.anpi.com/business/hosted-communications/vip-packages/

The phones have been fine (polycom), the fax ATA's have been a pain - BUT that 
may have been a problem with the cambium epmp firmware that should have been 
resolved with their latest firmware release.



From: Af [mailto:af-boun...@afmug.com] On Behalf Of James Howard
Sent: Tuesday, June 09, 2015 10:46 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] Hosted PBX question

A friend who used to be a customer back in our IT consulting days asked me for 
a recommendation for hosted PBX.  They are outside of our service area and have 
Charter Business internet.  He isn't using Charter's phone service because they 
told him that they couldn't do DID to each of the phones in the office.  Told 
him they'd have to have all calls coming to the front desk and distributed from 
there.  They have a lot of calls directed to their main number that goes to the 
reception desk but then distribute them to the extensions.  They have 8 DID 
numbers and probably 8 extensions.  He said they bought Fortinet phones are 
using those with Vitelity's hosted PBX service.  He asked me for a 
recommendation of a better provider than Vitelity.  They are constantly hearing 
that people are getting "the number you have dialed is no longer in service" 
when trying to call them.  We do our own in house PBX but don't resell so I'm 
not familiar with who the better hosted PBX providers are.  He doesn't have 
anyone onsite who can manage it, needs the provider to set everything up for 
him.  He also has a fax line still but was told by Vitelity that they couldn't 
provide that for him.  He said he'll stick with that through the phone company 
if he has to but would be willing to try it through VoIP as long as they can 
connect it to their fax machine.  I think they've switched to mostly scan/email 
of documents but are an insurance agency and still feel they need the fax 
ability.

So, who's a good provider to point him to that will be better quality than 
Vitelity?  I heard a lot of call quality issues when I was talking to him and 
he'd like to eliminate some of that if he could.

Thanks,
James Howard
LiteWire Internet Services, Inc.

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