Oh, and I use vitelity's fax service which is very good. Inbound faxes come to my email, outbound I just upload a pdf to vitelity. I think they also have some software to make this easier on a pc. For paper faxing, I just use wand scanner and softi scan software to make a pdf.
On Tue, Jun 9, 2015, 9:45 AM James Howard <ja...@litewire.net> wrote: > A friend who used to be a customer back in our IT consulting days asked me > for a recommendation for hosted PBX. They are outside of our service area > and have Charter Business internet. He isn’t using Charter’s phone service > because they told him that they couldn’t do DID to each of the phones in > the office. Told him they’d have to have all calls coming to the front > desk and distributed from there. They have a lot of calls directed to > their main number that goes to the reception desk but then distribute them > to the extensions. They have 8 DID numbers and probably 8 extensions. He > said they bought Fortinet phones are using those with Vitelity’s hosted PBX > service. He asked me for a recommendation of a better provider than > Vitelity. They are constantly hearing that people are getting “the number > you have dialed is no longer in service” when trying to call them. We do > our own in house PBX but don’t resell so I’m not familiar with who the > better hosted PBX providers are. He doesn’t have anyone onsite who can > manage it, needs the provider to set everything up for him. He also has a > fax line still but was told by Vitelity that they couldn’t provide that for > him. He said he’ll stick with that through the phone company if he has to > but would be willing to try it through VoIP as long as they can connect it > to their fax machine. I think they’ve switched to mostly scan/email of > documents but are an insurance agency and still feel they need the fax > ability. > > > > So, who’s a good provider to point him to that will be better quality than > Vitelity? I heard a lot of call quality issues when I was talking to him > and he’d like to eliminate some of that if he could. > > > Thanks, > > James Howard > > LiteWire Internet Services, Inc. > > >
