I use Vitelity in house and have never had a problem. They are very well respected in the industry.
I'd recommend having them talk to vitelity about the issue. My guess is that something is simply misconfigured instead of vitelity being unreliable. For instance, the customer could have too few trunks purchased and when they are full they errantly return a circuit disconnected instead of the all circuits are busy response code. On Tue, Jun 9, 2015, 9:45 AM James Howard <ja...@litewire.net> wrote: > A friend who used to be a customer back in our IT consulting days asked me > for a recommendation for hosted PBX. They are outside of our service area > and have Charter Business internet. He isn’t using Charter’s phone service > because they told him that they couldn’t do DID to each of the phones in > the office. Told him they’d have to have all calls coming to the front > desk and distributed from there. They have a lot of calls directed to > their main number that goes to the reception desk but then distribute them > to the extensions. They have 8 DID numbers and probably 8 extensions. He > said they bought Fortinet phones are using those with Vitelity’s hosted PBX > service. He asked me for a recommendation of a better provider than > Vitelity. They are constantly hearing that people are getting “the number > you have dialed is no longer in service” when trying to call them. We do > our own in house PBX but don’t resell so I’m not familiar with who the > better hosted PBX providers are. He doesn’t have anyone onsite who can > manage it, needs the provider to set everything up for him. He also has a > fax line still but was told by Vitelity that they couldn’t provide that for > him. He said he’ll stick with that through the phone company if he has to > but would be willing to try it through VoIP as long as they can connect it > to their fax machine. I think they’ve switched to mostly scan/email of > documents but are an insurance agency and still feel they need the fax > ability. > > > > So, who’s a good provider to point him to that will be better quality than > Vitelity? I heard a lot of call quality issues when I was talking to him > and he’d like to eliminate some of that if he could. > > > Thanks, > > James Howard > > LiteWire Internet Services, Inc. > > >
