I've heard this complaint a few times. I have had nothing but great support the last 3-4 times I've had to call them in the last few weeks. Just seconds ago I had to get a SQL query together to help me with this Google Apps for ISPs business.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Jun 18, 2015 at 4:55 PM, That One Guy /sarcasm < thatoneguyst...@gmail.com> wrote: > powercode does exactly that and more, but ever since they killed simon > they havent been the same, alot of complaints about slow to no response. > But once you kill a man, it changes you, puts you in a dark place, maybe > thats where theyre at, in a dark place > > On Thu, Jun 18, 2015 at 3:51 PM, Vince West <vi...@shelbybb.com> wrote: > >> That would work for managing just documents. It is pretty much what I do >> right now. >> >> I wanted/needed a place where I could put all the information at once, >> plus issue tracking for the site (power outages, power surges, lightning >> strikes etc). Plus I also wanted to add information to the wiki part that >> would be useful to other technicians who may go to the site in the future. >> >> We have enough sites now that if I had to hand off tasks to another >> person, while I know them in my head, I would like one cohesive resource to >> point them to. >> >> Vince West >> Tower Hand >> Technical Support >> Shelby Broadband >> 148 Citizens Blvd >> Simpsonville, KY 40067 >> Phone: 1-888-364-4232 >> >> On Thu, Jun 18, 2015 at 4:38 PM, D. Ryan Spott <rsp...@ngc457.com> wrote: >> >>> Dropbox? A folder for each location and documents inside the folder? >>> >>> ryan >>> >>> On 6/18/15 1:24 PM, Vince West wrote: >>> >>> Right now I am currently setting up Redmine for this. I am the primary >>> tower hand and have lots of information about our sites from the past 8 >>> years that I think would be useful to everyone. >>> >>> I honestly do not know if this is the proper tool for the job, but it >>> has specific options I am looking for. >>> >>> For example: >>> >>> Documents (tower agreements, POCs etc.), a Wiki (to add information >>> about equipment on tower and add important information specific to the >>> site) and Files (for photo upload) are all things I am looking for that >>> Redmine supports. There are some things that need to be changed or added >>> such as email notifications and issue tracking. All the changes I have made >>> are rather simple. >>> >>> I can't speak for iOS, but there are some decent third party apps for >>> Android out there that also make it easy to do this from the field when a >>> data connection is not available. >>> >>> I won't say it is the perfect option, but it works for me and the >>> other hands that work these sites regularly. >>> >>> Vince West >>> Tower Hand >>> Technical Support >>> Shelby Broadband >>> 148 Citizens Blvd >>> Simpsonville, KY 40067 >>> Phone: 1-888-364-4232 >>> >>> On Wed, Jun 17, 2015 at 11:40 PM, Cameron Crum <cc...@wispmon.com> >>> wrote: >>> >>>> Wispmon does this as I'm sure most of the management platforms do. >>>> On Jun 17, 2015 5:43 PM, "Cassidy B. Larson" <c...@infowest.com> wrote: >>>> >>>>> Anybody use anything spectacular for managing a list of all your >>>>> sites? Apart from a Wiki/Excel sheet/plain text file. >>>>> >>>>> I’d like for a tower monkey to be able to take pictures of >>>>> deployments/changes and associate it with the site. >>>>> Same goes with accessing and updating details about things like: >>>>> access to a site, contact numbers, GPS coordinates, list of >>>>> equipment, IP addresses, WiFi passwords, Power Meter Number, custom notes, >>>>> etc. >>>>> >>>>> Of course the above could be a big text box that gets changed, but >>>>> then people will forget things to add. I’d prefer nice fields that you can >>>>> populate.. When there’s data in them you can click the phone number to >>>>> call, click the GPS coordinates to pull up maps, etc. >>>>> >>>>> Plus I want it to look pretty and be usable by someone rolling up with >>>>> a phone and who happened to forget the gate code. >>>>> >>>>> Any suggestions? >>>>> >>>>> -c >>>>> >>>> >>> >>> >>> -- >>> D. Ryan Spott | NGC457, llc >>> broadband | telco | colo | communities >>> PO Box 1734 Sultan, WA 98294425-939-0047 >>> >>> >> > > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. >
