I suppose my goal is to provide meaningful information that can be compared to other providers. It definitely seems uptime should represent total service time / total expected time.
A further question... do providers here consider scheduled maintenance to be downtime? On Mon, Jul 13, 2015 at 9:50 AM, Paul Stewart <p...@paulstewart.org> wrote: > Uptime calculations should be tied to your service objectives which would > answer your question J > > > > Great question – serveral different ways to answer it … > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Chuck McCown > *Sent:* Monday, July 13, 2015 9:12 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Uptime Calculation? > > > > 99.9 > > > > > > *From:* Christopher Gray <cg...@graytechsoftware.com> > > *Sent:* Sunday, July 12, 2015 10:14 PM > > *To:* af@afmug.com > > *Subject:* [AFMUG] Uptime Calculation? > > > > When figuring uptime, is a partial outage normally calculated differently > than a complete outage? > > > > For example, an outage affecting 10% of customers for 1 hour out of 100 > hours... is that typically considered 99% uptime (any outage is considered > a full loss) or 99.9% uptime (only a 10% loss, so only 10% downtime)? > > > > Thanks - Chris >
