We provide a courtesy air router to every customer. It was supposed to be a simple default configuration, the only customization was supposed to be the ESSID and key. anything else the customer is supposed to get their own router. Of course our customer facing staff can even fuck this up. Stuff like remote access DVRs and the femtocells become an issue. Our customer service staff is not IT savvy enough to explain anything to a customer, Im amazed that they are even able to get in and out in the correct order for breathing. I keep coming across undocumented port forwards, which creates a whole other set of issues.
So Im planning on adding a DMZ to a single IP that is outside the DHCP pool. A canned reply is to be emailed to the customer (I have my doubts they wont somehow fuck this up too) Can I get a peer review of the words in this to make sure my hatred for the customers is not coming through in the tone? Per your request for port access for your device, the following configuration changes will need to be made on the device. It is recommended that you seek the assistance of a competent IT company or utilize the support channel available from your device manufacturer or point of purchase. The following configuration should allow your device to function in conjunction with the Company provided router. This is the only option available. Should this not be sufficient for function of your device you will need to purchase a router that you are able to manage on your own or with the assistance of an IT professional. Information to provide to IT staff: Device IP: 192.168.1.2 Device Subnet: 255.255.255.0 Device Gateway: 192.168.1.1 DNS Servers: Use device documentation for recommended DNS Servers *If your device supports the use of a dynamic DNS update server it is recommended that you utilize this option for a human friendly name and to ensure reliable device connectivity. Please contact your product documentation or product support channel for assistance in this configuration. Please go to http://whatismyip.com to check your current public IP address, this may change over time, so if you lose access to your device you will need to check this site from your home first. ** Per the Acceptble Use Policy http://die/aup provision of your Terms of Service, you should be aware that the use of your device in its function as a quasi-server may result in unacceptable use resulting in suspension or termination of service without notice. ***DISCLAIMER*** DMZ exposes all ports on target device to the public. Internet provider assumes no liability for insecure or misconfigured devices. -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
