not yet, or that would be listed, I didnt put any public dns server in because if there is ever an issue there is nothing we can do. I threw that in also to push the customer into contacting the correct support provider for their device, DNS server doesnt sound like something we would have control over so theyre more likely to no have a followup call to us for some other part of this configuration.
My personal response to a customer would be "meow. Sorry, dick. you dont pay use very much money to deal with your toys. You meow buy these things, not knowing how they work or what they actually do. You need to either pay us to come do this for you or shut your fucking mouth. We are not your personal 30 second IT response team. I would have no problem helping you with this simple shit, but you see there are two problems. The first being that the next time you call in you probably wont talk to me, you will talk to some dolt who doesnt know the difference between their ass and a hole in the ground. You are probably more tech savvy than the asshole who answers the phone. meow. And second, when you have some other stupid problem, and our douchenozzles on the phone decide the problem is your router, even though your radio is literally on fire, and send you a replacement router, nobody will read the customer notes to reconfigure your simple port forward. Have a meow nice day " That was revision 1 On Thu, Sep 3, 2015 at 5:53 PM, Ken Hohhof <[email protected]> wrote: > Seems OK. > > The part about DNS servers confused me. You don’t have your own DNS > servers for customers to use as resolvers? I’m not sure the device > documentation will have recommended DNS servers, you mean like 8.8.8.8? > > > *From:* That One Guy /sarcasm <[email protected]> > *Sent:* Thursday, September 03, 2015 5:40 PM > *To:* [email protected] > *Subject:* [AFMUG] canned reply for dmz > > We provide a courtesy air router to every customer. It was supposed to be > a simple default configuration, the only customization was supposed to be > the ESSID and key. anything else the customer is supposed to get their own > router. > Of course our customer facing staff can even fuck this up. Stuff like > remote access DVRs and the femtocells become an issue. Our customer service > staff is not IT savvy enough to explain anything to a customer, Im amazed > that they are even able to get in and out in the correct order for > breathing. I keep coming across undocumented port forwards, which creates a > whole other set of issues. > > So Im planning on adding a DMZ to a single IP that is outside the DHCP > pool. > > A canned reply is to be emailed to the customer (I have my doubts they > wont somehow fuck this up too) > > Can I get a peer review of the words in this to make sure my hatred for > the customers is not coming through in the tone? > > > > > Per your request for port access for your device, the following > configuration changes will need to be made on the device. It is recommended > that you seek the assistance of a competent IT company or utilize the > support channel available from your device manufacturer or point of > purchase. > > The following configuration should allow your device to function in > conjunction with the Company provided router. This is the only option > available. Should this not be sufficient for function of your device you > will need to purchase a router that you are able to manage on your own or > with the assistance of an IT professional. > > > > > > Information to provide to IT staff: > > Device IP: 192.168.1.2 > > Device Subnet: 255.255.255.0 > > Device Gateway: 192.168.1.1 > > DNS Servers: Use device documentation for recommended DNS Servers > > *If your device supports the use of a dynamic DNS update server it is > recommended that you utilize this option for a human friendly name and to > ensure reliable device connectivity. Please contact your product > documentation or product support channel for assistance in this > configuration. > > Please go to http://whatismyip.com to check your current public IP > address, this may change over time, so if you lose access to your device > you will need to check this site from your home first. > > > > ** Per the Acceptble Use Policy http://die/aup provision of your Terms of > Service, you should be aware that the use of your device in its function as > a quasi-server may result in unacceptable use resulting in suspension or > termination of service without notice. > > ***DISCLAIMER*** > > DMZ exposes all ports on target device to the public. Internet provider > assumes no liability for insecure or misconfigured devices. > > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
